Forum Discussion
[Community poll] What are your thoughts on…Android Enterprise training?
Hello everyone,
I hope you are doing well.
Last year we asked you here in the community about your interest in a possible security certification, we had a great response (and we will be providing an update on this soon).
We wanted to expand this further to gauge your interest in providing Android Enterprise training modules. While some of you might be familiar with our Partner Academy resources, this would be specifically looking at training content tailored to your needs as a customer.
It would be great to hear you thoughts. Please take a moment to answer the short poll below (or click here to view the form in separate tab).
If you have any additional thoughts/details you'd like to share, please add a comment in this thread.
Massive thank you for your time and we look forward to hearing what you think.
Lizzie
8 Replies
Afternoon all,
This is a welcome topic.
I've been encouraging out EUD teams to complete the partner training on the academy for a few years and I've referenced it on JDs for roles in my team given its the only readily available option for us to use but its is a bit misaligned with the sort of roles and tasks we do with associate being a bit salesy and professional having the focus on OEM accredition etc.
There is such a leap from people who can support Android well to people that can support Android Enterprise well that i think some focused content that we can make madatory for the team would both help us in terms of supported training and learning for our T1/T2 teams but also support their understanding of how to serve our end users (and T3) much better.This is really useful feedback here GreggH thanks for sharing. (Also, I hope you and Dean are doing well 🤩).
Regarding the leap in knowledge between supporting Android to Android Enterprise, do you find that there are key areas you feel members of your team need to know about ie. security foundations etc. I'm wondering what you would prioritise from a knowledge learning point of view?
We're all good thanks :)
Considering the elements I try to get the team to get familar with.- A general overview of Android Enterprise and where it sits alongside the EMM/MDM/UEM - keen for them to uderstand all elements even though we exclusively use Fully Managed Enrolments.
- Understand customDPC/AMAPI and how that gets and maintains policy on devices.
We like them to understand the various policy categories and controls, - OEM config - we use KSP - so understanding how that is different and how it benefits.
- How app config is used (and in particular for us, how the variables get updated when they change, such as a name change or email address change etc).
- Managed Google Play and RBAC (why the store looks different for different users)
- MGP/mainline/OS updates - how various channels and controls can work.
- Then for more senior colleagues we would get them to look at the support engineer pieces from expert - particularly ADB log interpretation.
For some of these we often get them to set a device up with testDPC and just play around with the various settings and see how they impact the device.
I have mixed experiences with customer focuses training. Since customers use all kinds of OEM's for their hardware, the user experience and MDM API's can be very different compared to material shown in the generic Android Enterprise courses.
I really like the trainings, but most of my customers aren't really enthusiastic, not sure why.
I can imagine why, as we are a customer (but none of yours 😇).
I think in many companies the focus is more and more "service" driven.
So, they want to buy a software/system and use it but ideally everything beyond using it (like support/troubleshooting and so on) goes through the reseller service.
I think i heard something similar from our reseller that most of their customers are also not that deep into it like we do for example.
We saw also an example here in the community i think where someone had trouble with his work profile and the IT wasn't really willing to deep dive helping...
And be honest i don't understand this as this can safe time and money (you pay for every service hour if you need them).
I also would like to have some recommendations regarding network certificates if a user who wants to be certified for Android Enterprise Expert for example, there are a lot of network topics for someone without such background it's hard to get through.
I think you are right. And the seize of company really matters. The bigger the company, the more room there is for training. And companies relying on Android like you, and the number of devices you manage, make it more likely that IT has followed trainings to manage those.
But smaller companies cannot be bothered, or so it feels, unless the IT guy itself wants it.
I fully agree with you that as an IT guy you should be able to support your coworkers on their deivces, at least on a configuration you provide.
Such an insightful conversation, Michel and Moombas, so many interesting points.
Regarding end user training - I maybe going a bit too granule here, but do you think a training module with end-user tips/recommendations/some Android functionality (ie. things about the work profile - like questions we see in the CC sometimes) could be useful either for IT admins to include when they send over their setup guide or for IT admins to learn more about what they could share with end users?
(I imagine many end-users just want to get going and back to work, but maybe not)?
It might work for a few, but not for every employee. Some will take the time and some won't. And language might be an issue. An english language, focuses on US markets and examples, will not work here in the Netherlands. People can't always relate to what is being explained.
