Forum Discussion
Control Wi-Fi Calling settings
FER stands for Feature enhancement request indeed. You could raise one via your samsungknox.com portal. It will land on the Samsung support desk of your country, they will see if more people have requested this and add it to a list. To more people will request this feature, the higher it gets up on the list to be implemented. They will also check if there allready is an API available for this. If there is an AMAPI available, implementation is easier.
When the business case is good enough they might even implement it within weeks but that doesn't happen often.
If you raise a FER, they will at least ask for the following:
- Scope or number of impacted devices
- Problem you have
- Solution you wish to have implemented to solve that issue
- Urgency
- Customer info (information on the end customer's tenant, number of devices, expected grow in number of devices etc)
You really have to build a solid business case to get the best results is my experience. Good luck!
Thanks Michel for the info! They did ask me the following (which is pretty much the same as what you've provided).
To do so, simply create a normal case but begin the title with "FER <title>"
Then, please complete the form below:
- Problem / Pain Point / Request Statement:
- Request Summary:
- Number of Impacted Devices/Users:
- Expected Result & Function in Solution:
- Environment & Target Device:
