Forum Discussion
[Day 1] Mobile Devices With a Sixth Sense: What Android Can Learn From Detection Dogs
Thanks Lizzie!
I see a rising demand for proactive it support. It makes end users happier with their hardware, since issues can be resolved before it gets annoying. I think a lot of people recognize the saying: oh im not going to it, they just say they rebooting it and never fix it. I'll just live with it.
We need to be able to fix issues before they happend. I know, it's challenging but should always be the goal.
And yes, the year flew by! Last year around the festival days I was about to become a father!
And some issues need a reboot to fix it (memory running full over time).
But in general, yes, I'm definitely on the proactive side as well.
Ideally noticing an issue and solve it proactively before users complain about it (or just a few).
Proactivity and anticipation are very useful skills, indeed Moombas, Michel !
Not everybody has those skills, unfortunately 😬
Do you have any tips on how to proactively detect issues before they become a bigger problem? Is there a specific logic you follow or do you play it by ear (or is it by nose)?
There's no "one way" to handle it in my opinion.
But it's a lot of monitoring and keeping eyes and ears open especially to the users.
Like: Noticing devices running into full RAM because they never reboot and (especially on older Android OS versions) maybe it's worth to reboot them pro actively instead of letting them run into an issue because of this.
Also to be open minded/flexible is important, so not staying in "this solution is the one and only one".
I see, I see!
Do you prefer to detect issues via the data you can access or via the end users themselves?
I'm guessing data is more objective and reliable 🤔
