Forum Discussion

1 Reply

  • MarcosKaynny's avatar
    MarcosKaynny
    Advisory Services TAM
    2 months ago

    Hello mfaruk, thank you for your contact. Could you please provide some information regarding which EMM system you are using? And did you factory reset your device through your EMM?

     

    Because the message you are seeing is a direct result of Android's Factory Reset Protection (FRP), this message tipically occours when a factory reset is done manually instead of through a proper EMM-initiated wipe command.

     

    You can see more about this feature on this article: https://developer.android.com/work/dpc/security.html#enable_enterprise_frp