Play Protect is blocking our DPC app — appeal already submitted, looking for guidance

Hello everyone,

We are currently facing an issue where Google Play Protect is blocking our Android application during device provisioning.

Context:

- It is not distributed via Google Play (but is already published); it is hosted externally and installed during provisioning via QR code.

- The app is properly signed, and provisioning works at the system level, but Play Protect blocks the app with the message “App blocked to protect your device.”

- This started happening recently on new devices / factory reset devices.

We have already submitted the official Play Protect appeal form as recommended in the documentation:

The form was completed with all required information (APK, package name, signing certificate, use case, etc.).

At this point, we are looking for guidance from the community:

- How long does it usually take for the Play Protect appeal form to receive a response or decision?

- Is there any additional step or channel recommended for Android Enterprise DPC apps in this situation?

Any insights or shared experiences would be greatly appreciated.

Thank you in advance for your time and support.

Best regards