Forum Discussion
[Day 1] Mobile Devices With a Sixth Sense: What Android Can Learn From Detection Dogs
I see, I see!
Do you prefer to detect issues via the data you can access or via the end users themselves?
I'm guessing data is more objective and reliable 🤔
I prefer it myself but the larger or wider spread the devices are in use and the more different use cases you have, the harder it is to get this noticed.
But if a user reports a problem and you investigate it, always have in mind, this could affect others as well. So, not investigating for this single user but think in a larger scale.
And if it turns out the issue, the user reports could hit other users as well, think about if we could prevent this and if yes, do so if the effort is worth the possible impact.
So, you always rely on the endusers but often also on other support staff noticiing and highlighting things. And sometimes you detect some yourself when have a run through the current setup, especially if you updated the MDM and get new/improved functionalities.
