Forum Discussion

Level 3.0: Honeycomb

12 months ago

[Guide] First aid for bug reports

Hi! Mobile devices are quite complex and fast- changing. Errors sometimes sneak in and as a UEM administrator you often have to find a solution. If in doubt, the UEM manufacturer is the first ...

Guide

Michel

Level 4.0: Ice Cream Sandwich

26 days ago

I had a call with Samsung yesterday, and they have an option in OneUI to set debug mode to high. This setting is saved during a factory reset and logs everything I need. But as far as I know, only Samsung has this option.

It is indeed a security risk if we would be able to enable it during setup. But yes, it would be very. helpfull to have an easier way to get logging options during enrollment.

Alex_Muc

Level 3.0: Honeycomb

26 days ago

It's good to know that the logs in SysDump survive the factory reset with Debug Level "High". 😃 You probably need to run "run dumpstate/logcat" before performing a factory reset, right?

Michel
Level 4.0: Ice Cream Sandwich
26 days ago
Yes, you set it to mid or high, perform a reboot and then a reset. Do the enrollment to reproduce the issue and after that you should run dumpstate/logcat

But while writing this I remember that some logs are cleared after reboot, so not sure what sticks and what not. But i'll have to test this soon.