Forum Discussion
Is there any way to disable Google Play Protect (GPP) during QR code enrollment to avoid blocking an MDM app?
It looks like Google quietly introduced DPC whitelisting, but didn't do much due diligence to leave a well-established project like Headwind off the list.
For anyone else looking for the reference to this: https://share.google/C0D4J0MrVSbc9tWLf
It's unfortunate this seems to have been introduced quietly in the background and not the right way with a proper announcement and opportunity for vendors to take steps to become compliant ahead of time.
Just to mention, more information on this update can be found in the AE Partner Portal for partners and the Help Center articles have been updated. Please let me know jasonbayton if you feel we should highlight this further or in a different manner. It will be useful feedback.
HeadwindMDM do you have access to the Partner Portal?
Sure, most of the complaints I've seen aren't coming from already-approved partners.
Slipping in a help centre article and hoping folks stumble to it after whatever amount of damage this does to their business is unpleasant. There was no blog.google "tightening requirements on custom DPCs", no customer community announcement I saw.. so only those least likely to be impacted by this (existing partners) were proactively informed ahead of time I guess? If that's not the case my mistake, but Headwind here has struggled for most of the year after the change, I'm sure a pre-emptive Google play developer alert based on apps with the same flags it's using to block apps would have saved a lot of headaches (again if it did that then I'm mistaken).
Otherwise much more could have been done without impacting people's livelihoods here. Blimey Google has given Device Admin vendors 7 years and counting to migrate, PlayEMM... 5 years and counting? This feels like an overnight change by comparison
Thanks so much for the ideas and feedback here, jasonbayton it is really useful. I'll certainly share this internally.
Just to come back on your point regarding the 'no customer community announcement'. As you know we frequently highlight product updates here in the community, even more recently sharing some of the AMAPI updates and we put a lot of focus on trying to highlight any product updates that could be impactful or interesting to customers.
I think as this specific change is far more focused/actionable for partners, this is why it was just shared in the Partner Portal. But, we also updated the Help Center so that the information there is as up-to-date as possible for anyone looking for that information.
Thank you again for this feedback here, it is really useful as previously mentioned and it's good to have these types of discussion.
Lizzie
Yes, I have an account on the AE Partner Portal. I didn't find an option to contact a Google rep, though. Do you think a post about the incident on the "Partner forum" could help?
Hey HeadwindMDM,
I've just sent you a private message via the community. If you click on the little envelope on the community header at the top of the page you should see a notification.
Thanks,
Lizzie
