Forum Discussion
New devices only receive "Enterprise Default Profile" instead of default profile
Hey there, this is my first post here as I could not find a ticket system for Zero Touch. Since a couple of weeks all new devices only getting the "Enterprise Default Profile" automatically ...
Has a solution been found for this?
We are also experiencing that all new devices now come with the "Enterprise Default Profile" instead of the profile configured as the default. This is causing a lot of frustration among our employees who purchase a new phone but are unable to use it until they contact IT support, which then manually switches to the correct profile in the Zero Touch portal.
It doesn’t really feel like “Zero Touch” when IT has to manually change the configuration profile for every single device that is acquired.
Have you unlinked ZT from the EMM?
