Forum Discussion

Alex_Muc's avatar
Alex_Muc
Level 3.0: Honeycomb
6 months ago
Solved

Sporadic problems with Managed Google Play after enrollment

Hi!   We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help.   Symptoms Empty collection in Managed Googl...
Management
  • Lizzie's avatar
    Lizzie
    3 months ago

    Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,

     

    Me again! 😀

     

    Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please? 

     

    Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

     

     Fingers crossed this is all working for you now. Looking forward to hearing your feedback. 

     

    Thanks again,
    Lizzie

AdamA's avatar
AdamA
Level 1.6: Donut
6 months ago

Hi,

 

Do you have any news please ? 

We encouter the same issues with MobileIron.

 

Kind Regards.

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    6 months ago

    Hey AdamA,

     

    Nice to meet you. 

     

    I am monitoring the ticket we've opened for this and our engineering team is continuing to investigate the issue. Once I have more of an update I'll share it here in the community. 👍

     

    Please do keep me updates on your side if anything changes and i'm sorry you are experiencing this. 

     

    Thanks,

    Lizzie

    • AdamA's avatar
      AdamA
      Level 1.6: Donut
      6 months ago

      Nice to meet you. 

      Thanks 👍