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Prathik's avatar
Prathik
Level 2.0: Eclair
2 years ago

Seeing inconsistency in START_LOST_MODE in android management api

Hi, I'm implementing the START_LOST_MODE for my organization. The command works and I see the notification on the device saying that its a lost device. If the user doesn't do anything on the device,...
jeremy's avatar
jeremy
Level 3.0: Honeycomb
2 years ago

Hello, according to the lost mode documentation located here: https://developers.google.com/android/management/lost-mode

 

 

A device cannot be placed into lost mode if:

  • The device is not an organization-owned device
  • The device is already in lost mode
  • The device password has been reset by an IT admin in the last 12 hours
  • The employee manually exited lost mode in the last 12 hours
  • It is a work profile on a company-owned device and the work profile is paused

 

Are you waiting 12 hours before trying again?