Forum Discussion

Level 2.3: Gingerbread

4 months ago

Solved

Sporadic problems with Managed Google Play after enrollment

Hi! We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help. Symptoms Empty collection in Managed Googl...

Lizzie
2 months ago
Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,

Me again! 😀

Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please?

Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

Fingers crossed this is all working for you now. Looking forward to hearing your feedback.

Thanks again,
Lizzie

Lizzie

Google Community Manager

4 months ago

Hey AdamA,

Nice to meet you.

I am monitoring the ticket we've opened for this and our engineering team is continuing to investigate the issue. Once I have more of an update I'll share it here in the community. 👍

Please do keep me updates on your side if anything changes and i'm sorry you are experiencing this.

Thanks,

Lizzie