Forum Discussion

DH's avatar
DH
Level 1.5: Cupcake
2 months ago

Tenant has been unbound from Google Play console (Intune)

Hey @Community,

we have a strange issue with out MDM (Intune) - It seems like, the link between Intune and Google has broken.

Trying to enroll new devices are failing with "Invalid code". Trying to add new applications via "Managed Google Play" fails also with the message "Tenant has been unbound from Google Play console".

 

Intune-Support says, that we need to contact Google, but there is no option for creating a case. So we decided to write you here (and hopefully you can help us ;) ).

 

We still have the access to the used Google-Account. 

Devices
Enrolment
microsoft intune

2 Replies

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    2 months ago

    Hi DH​ 

     

    I’ve asked the team and they wanted to know if you had received any update from InTune Support. 

    It would be useful to have access to the findings from their logs and RCA and the EMM ticket number so we could escalate it to the right folks.

     

    It is rather uncommon that the integration is suddenly broken, so the team would like to understand what triggered it, and what was your EMMs RCA on their end so they can assist where they can. 

     

    Please feel free to DM me the logs/EMM ticket number and I’ll pass them on to the team. 

     

    Thanks and chat soon, 

    Emilie  

  • Michel's avatar
    Michel
    Level 4.0: Ice Cream Sandwich
    2 months ago

    Hi DH​ , 

     

    What do you see when you follow these steps?

    1. Log in to intune and go to tenant administration
    2. go to Connectors and Tokens
    3. Go to the Managed google Play section. 

     

    Does it still say it is connected? Did you did the upgrade to the new managed Google domains yet?