Forum Discussion

Level 1.5: Cupcake

5 months ago

Solved

Zero Touch device cannot be added

I bought a Google Pixel 9a from Bechtle in Germany. I have already a Pixel 4 assigned and installed via Endpoint Manager. They told me i should add the following reseller ID 1823138271

to my Zero Touch portal. But i cannot find it. I have the following reseller added already:

Reseller-Name

Bechtle Direct B.V

Entfernen

Bechtle Logistik & Service GmbH

Entfernen

Brodos

how can i find the reseller id 1823138271 in the Zero touch portal?

Devices

Tips

Zero-touch

Moombas
5 months ago
You can't afaik.
You need to ask them for their correct name in the ZTP and my best guess is "Bechtle Logistik & Service GmbH" to be the right one but they need to tell you.

5 Replies

Moombas
Level 4.4: KitKat
5 months ago
You can't afaik.
You need to ask them for their correct name in the ZTP and my best guess is "Bechtle Logistik & Service GmbH" to be the right one but they need to tell you.
- waldeckerMEM
  Level 1.5: Cupcake
  5 months ago
  thanks for your help they were now able to assign the device to me.
  - Emilie_B
    Google Community Manager
    5 months ago
    Thanks for letting us know waldeckerMEM - glad to read this is all sorted now 🎊
    
    And thanks again for your help Moombas and Michel 🙏
Michel
Level 4.0: Ice Cream Sandwich
5 months ago
Hi,

Bechtle Direct B.V. is the dutch entity of Bechtle, Bechtle Logistick & Service is the german part. I'm 90% sure you need that one because Bechtle germany offers their services trough Logistik & Service.

The reseller ID was listed before but is no longer showing.

If you need help, send me a PB and I can assist you further with Bechtle.
Emilie_B
Google Community Manager
5 months ago
Thank you for your help Moombas and Michel 🫡

waldeckerMEM please let us know if you need further assistance or if the above solutions worked