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Forum Discussion

Varun3330's avatar
Varun3330
Level 1.6: Donut
2 years ago

Zero Touch Enrolment Failed

Hi Team,   I have a couple of devices that I could add in the Zero Touch Reseller Portal; however, the device doesn't take ZT.   I have other devices in the same ZT account, and it works fine.  ...
Devices
Enrolment
Zero-touch
Varun3330's avatar
Varun3330
Level 1.6: Donut
2 years ago

Hi Liz, Thanks for getting back.

 

I have a couple of questions before I am sure this isn't set-up issue. 

 

1. Is there a log to see why the device didn't take ZT.

2. I have 3 devices, and 2 didn't take ZT, Is there a flow to understand why the ZT failed or how can I view that?

3. The one device which got enrolled has a different build number, though, compared to other 2 

Moombas's avatar
Moombas
Level 4.4: KitKat
2 years ago

Hi Varun,

i really recommend to investigate this with your (ZT) reseller as they are responsible for that kind of support but in general, there's no log in the ZTP for the enrollments (but sounds like somthing which could make sense to have Lizzie FR?^^).