Forum Discussion
Zero Touch phones randomly wipe themselves
Emilie_B do you have an update for us?
We are a large corporate and this issue is now being noticed more often. People are really frustrated that they spend much time setting things up and the phones wipe themself off in the first few hours of usage.
We are not confident we want to use Android phones anymore.
The profile here has nothing to do with the behaviour, we are using COWP, nobody is scanning any QRs or entering tokens, the ZT has the token set as default.
What is being done about this issue please?
And no, Moombas just provided an opinion which is not based on any technical argument. So not really helpful in this case.
Andrius Not sure what you meant about this one (i don't see my post from the past here) but i would really like to know if someone complains on my experiences or trying to help as such an "opinion".
It's a fact that Android devices registered into the ZTP and enrolled without being able to contact the ZTP correctly ((partially) limited wifi,...) but later can, the device triggers a device wipe (default set to 2 hours) because it thinks it wasn't enrolled as it should.
Ofc devices enrolled without registered in ZT don't have this (security) behavior.
That doesn't mean that this is the case here but it means that something is issuing that this doesn't get detected correctly but the config provided.
Do the devices use always the same network (the issuing ones) and did you try if you see the same using mobile data during enrollment instead?
Yes, they always do use same network. In fact, that happens in multiple countries.
I don't think it has to do anything with network though, people are reporting it happening on their home wifi, on mobile data, on corporate network. If the profile deployment would fail, it would state that during the device activation.
The important thing is here when they enroll from company network and there the ZT was not detected entirely correct (why ever) ofc on their unrestricted home wifi it does and triggers the wipe.
Please try if devices enrolled not using the company network (so: mobile data or completely unrestricted wifi) show the same issue.
And if it turns out, that it then doesn't happen again, ensure these endpoints are all allowed:
https://support.google.com/work/android/answer/10513641?hl=en
