Forum Discussion

Steve's avatar
Steve
Level 1.5: Cupcake
2 months ago

Zero Touch Portal - Error Message

Hi Team,   I have created a new configuration item and linked it to Microsoft Intune token. Then I have decided to remove the Intune token configuration before removing the configuration file from...
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Enrolment
Management
microsoft intune
Zero-touch
Michel's avatar
Michel
Level 3.0: Honeycomb
2 months ago

Hi Steve!

 

You should always be able to remove the ZTE configuration profile, if you have not linked it in Intune. Did you use the Intune integration for Android ZTE? If so, i would recommend removing this and create a profile manually. 

 

I've never had a good experience with that tool 🤣

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    2 months ago

    Thanks for jumping in Michel​ 🙏

     

    Steve​ welcome to the community!

    Please let us know if you need further assistance on this one 👀

    • Michel's avatar
      Michel
      Level 3.0: Honeycomb
      2 months ago

      Coincidentally, I just came out of a meeting where a customer had issues with ZTE and they were using that connection. I reversed it and they were happy. 

  • Rakib's avatar
    Rakib
    Level 2.2: Froyo
    2 months ago

    The Intune connection should be removed, it only creates issues.

  • Steve's avatar
    Steve
    Level 1.5: Cupcake
    2 months ago

    Thanks Michel.

    Our integration is done by creating the profile in ZTE and point to the Intune enrolment profile. We update the DPC Extras on the ZTE profile to point to Intune.

    We dont use Intune integration tool.

     

    I have already removed the Intune profile, but i'm not able to remove the ZTE config profile.

     

    Is it possible to connect via Zoom and you can walk me through what needs to be done perhaps easier that way! Thanks

    • Steve's avatar
      Steve
      Level 1.5: Cupcake
      2 months ago

      Hi Michel​ Emilie_B​ 

      Would be greatly appreciated if I could get some help on this. Thanks

      • Rakib's avatar
        Rakib
        Level 2.2: Froyo
        2 months ago

        Click here in Intune and get rid of all connections: