EMM and Android Enterprise Registration

[zk_123]

Hi,

I have my google account linked to an EMM registration.  I now no longer have access to that EMM system and want to set up my google account to a new EMM system.  Unable to do this due to the above. Do not want to create a brand new google account.

I guess only Google Support can assist here but how does one (without a support contract) get in touch with them and get them to disassociate my account from an old EMM system that I no longer have access to.

Thank you all!

[jasonbayton · Accepted solution]

Do you mean you set it up for management by creating a bind? If so you can remove the bind via 

play.google.com/work/adminsettings

Once deleted you'll be able to use the same account to bind with another EMM.

Note any devices, apps, policies will be permanently removed when you delete a bind. 

[zk_123]

This email bounces back by the way:

android-enterprise-support@google.com

[Lizzie]

Hey @zk_123,

Nice to meet you. I would recommend contacting this email address: ae-community@google.com.  

I hope this helps. 

Thanks,

Lizzie

[jasonbayton · Accepted solution]

Do you mean you set it up for management by creating a bind? If so you can remove the bind via 

play.google.com/work/adminsettings

Once deleted you'll be able to use the same account to bind with another EMM.

Note any devices, apps, policies will be permanently removed when you delete a bind. 

[zk_123]

That does it. Thank you.  Wish there'd be an online kb on this that would be easy to find. but Thanks!

[jasonbayton · Accepted solution]

In lieu of any official Google doc, here's my FAQ for next time 🙂 

[zk_123]

I would add some gotchas in there if possible and also the FAQ link in github is non-functional. Cheers again!