EMM and Android Enterprise Registration

zk_123
Level 1.6: Donut

Hi,

I have my google account linked to an EMM registration.  I now no longer have access to that EMM system and want to set up my google account to a new EMM system.  Unable to do this due to the above. Do not want to create a brand new google account.

I guess only Google Support can assist here but how does one (without a support contract) get in touch with them and get them to disassociate my account from an old EMM system that I no longer have access to.

Thank you all!

2 ACCEPTED SOLUTIONS

jasonbayton
Level 4.0: Ice Cream Sandwich

Do you mean you set it up for management by creating a bind? If so you can remove the bind via 

 

play.google.com/work/adminsettings

 

Once deleted you'll be able to use the same account to bind with another EMM.

 

Note any devices, apps, policies will be permanently removed when you delete a bind. 

View solution in original post

jasonbayton
Level 4.0: Ice Cream Sandwich

In lieu of any official Google doc, here's my FAQ for next time 🙂 

View solution in original post

6 REPLIES 6

zk_123
Level 1.6: Donut

This email bounces back by the way:

android-enterprise-support@google.com

Lizzie
Google Community Manager
Google Community Manager

Hey @zk_123,

 

Nice to meet you. I would recommend contacting this email address: ae-community@google.com.  

 

I hope this helps. 

 

Thanks,

Lizzie



Welcome to the Community everyone!

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jasonbayton
Level 4.0: Ice Cream Sandwich

Do you mean you set it up for management by creating a bind? If so you can remove the bind via 

 

play.google.com/work/adminsettings

 

Once deleted you'll be able to use the same account to bind with another EMM.

 

Note any devices, apps, policies will be permanently removed when you delete a bind. 

zk_123
Level 1.6: Donut

That does it. Thank you.  Wish there'd be an online kb on this that would be easy to find. but Thanks!

jasonbayton
Level 4.0: Ice Cream Sandwich

In lieu of any official Google doc, here's my FAQ for next time 🙂 

zk_123
Level 1.6: Donut

I would add some gotchas in there if possible and also the FAQ link in github is non-functional. Cheers again!