How to accept the Android Enterprise Essentials service agreement.

ECS
Level 1.5: Cupcake

Hello

 

I have setup Android zero touch. When I try to apply a profile to a phone It works but I get an error.

Contact your It-Admin to accept the service agreement for android enterprise essentials. 

My question is how?

 

Thanks in advance for your responses.

8 REPLIES 8

ReeceK
Google Community Team

Hi @ECS ,

 

How are you?

 

For your work profile setup, it's probably best to reach out to your management or IT team. They can guide you through the specific steps according to your organization's setup.

 

After speaking with them, if you need further assistance, feel free to come back here.

 

Thanks, Reece

 

ECS
Level 1.5: Cupcake

Hi

 

I am the IT person who did the android Intune setup in the company.

The android zero touch setup was working fine until the error popped up to accept the service agreement.

I can find the agreement online but no where how you can accept it.

 

Kind regards

ECS

Lizzie
Google Community Manager
Google Community Manager

Hello @ECS,

 

Great to meet you, Reece is on holiday this week, so just following up here. I've just sent you a direct message (click on the little envelope in the top right corner to view and reply), with a couple of questions. 

 

Hope to speak with you soon.

 

Lizzie



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WimTh
Level 1.5: Cupcake

Hello Lizzie,

 

We are having the same issue.

 

Regards

Wim

Lizzie
Google Community Manager
Google Community Manager

Great to meet you @WimTh. Can you provide a little more information on what you are experiencing here please?

 

Thanks so much.

Lizzie



Welcome to the Community everyone!

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WimTh
Level 1.5: Cupcake

Hello Lizzie,

I know what happend now. Our supplier had enrolled our new phones in the wrong zerotouch config. They enrolled it in android enterprise essentials.They have corrected it and now all is working well.

 

thx

Wim

Lizzie
Google Community Manager
Google Community Manager

Thanks so much for the update @WimTh. So great to hear this is all resolved. 😀

 

Are you just starting out with Android devices or are you adding to your fleet? 

 

All the best with it. 

 

Lizzie

 

@ECS, just @ mentioning you here in case this could also have happened to your device) 



Welcome to the Community everyone!

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WimTh
Level 1.5: Cupcake

Hi Lizzie,

 

This was a TCL 505 we where adding to our existing fleet of pixel phones.

We would use these phones in a kiosk mode.

 

Wim