Forum Discussion

Level 2.0: Eclair

2 years ago

Android device enrolment issue - Third party MDM app is not being installed during the sign-in process

Hello Android Enterprise Team, We are experiencing a new issue with our Android device enrolments where the third-party MDM app(CyberArk MDM App) is not being installed during the sign-in process...

jeremy

Level 3.0: Honeycomb

2 years ago

As Moombas previously said, you will get better support directly from CyberArk as this is an issue related to their product.

While we're glad to help, without proper inside knowledge of CyberArk product this will be hard to debug unless you're escalating this to CyberArk support team.

mdas86

Level 2.0: Eclair

2 years ago

Hi jeremy ,

I am from CyberArk need Android Enterprise Team help to troubleshoot this issue.

The authentication is failed in android package itself and not able to sync the account in PlayStore app, please see the following error log:

11-24 14:35:49.414 3842 4105 I Auth : sdq: Invalid package signature for app=com.google.android.apps.work.clouddpc

11-24 14:35:49.414 3842 4105 I Auth : [AccountStatusChecker] Canceling DM notification because of DM suppression [CONTEXT service_id=343 ]
11-24 14:35:49.416 3842 4105 W Auth : [GetToken] GetToken failed with status code: ThirdPartyDeviceManagementRequired

The MDM app stops working suddenly without any changes to configuration whereas the existing enrolled devices are working as expected.

Would like to understand if any changes to Android Enterprise policies? or why it is not able to sync the Google managed account from PlayStore?

Thank your patience!

Moombas
Level 4.1: Jelly Bean
2 years ago
mdas86 : I think in that case you should have another coumminty to look into (partner portal?).
I think the best information in that regard can come from Lizzie or ReeceK .