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Michel
Level 3.0: Honeycomb
Joined 3 years ago
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Re: Can't enroll the Samsung to Intune after removing from Google MDM
Hi There, welcome! What do you mean with Google MDM? Could it be that you mean Google zero touch? If so, you might mix some terms: MDM is for your management, which app you get, which rights you have on the device etc. A zero touch portal (Google zero touch, Knox Mobile Enrollment, Apple business manager, Autopilot) is a tool that connects the device to an MDM solution without the need for scanning QR codes or perform any manual actions on the device. Just turn it on, connect to the internet, and it will connect to the zero touch platform. In that zero touch platform, you assign a profile to the device which contains information regarding the MDM solution it should connect to. Intune has the abilitiy to integrate Google zero touch and create that profile for you, but it does not always work perfectly. My first guess would be that you have (accidentely) added your device to that portal. If thats the case, you could either remove it from that portal and upload it to Knox or assisgn a new profile for a new MDM solution, or remove it and only use the QR code option. When you login to intune, go to devices, Android, Enrollment and look for something called bulk enrollment it should be at the top. It will open the google zero touch portal where you can perform the action you want. You could also go to: https://enterprise.google.com/android/zero-touch/ and login using the Google credentials you used to set this up. And I would highly recommend following the Android Enterprise courses here: https://info.androidenterprise.training/Re: ANDROID 15: Problem with unlock code expiry in COPE mode
Feels like a bug somewhere. Since you use KSP I assume you have a Knox tenant as well? If so, create a support ticket via Knox. You well get support from your local Samsung team and they can assist with this. If it really is a bug, they are able to make adjustments in firmware or with the MDM vendor to fix this together with you.Re: Watchparty! Join us on August 20th for the Made By Google ‘25 Live Show
Same here Lizzie . I have the annoying habit of leaving my phone at home (on purpose) and then run in to the most beautiful things. Just this morning a very young bunny sitting in just a small stroke of morning sun, just chilling. Even with me and the dogs around.Re: ANDROID 15: Problem with unlock code expiry in COPE mode
ah thanks, wasn't aware of its name but I now see in the settings what you mean. Couple things I would check first: Did you confirm wether or not the one lock setting is still enabled? What happens if you disable and enable it? Do you have policies in an OEMconfig that might interfere with this? I have a Samsung in COPE myself, on Android 15 managed in Knox Manage and it has no such issues. Same for most of our Samsung customers. So my first guess would be a conflict between policies on the device. Or a firmware bug. Do you run KAI? If so, you could use it to easliy extract a debug log to share with Samsung support via your Knox portal. Its free of charge support.Re: Zebra HC50, HC20, TC21 - Zero-Touch enrollment isn't available. Check your internet connection and try again
The devices you mention have the AER status, so ZTE should work without issues. I haven't heard issues on these devices recently so it should work. did you check the profile from ZTE to Zebra? Can you confirm it works? Have you tried working with a hotspot just to rule out netowkring issues (even if you tried multiple wifi networks, most corporate networks block all kind of things you could need).
