Forum Discussion
[Guide] First aid for bug reports
Hi!
Mobile devices are quite complex and fast- changing. Errors sometimes sneak in and as a UEM administrator you often have to find a solution. If in doubt, the UEM manufacturer is the first ...
It's good to know that the logs in SysDump survive the factory reset with Debug Level "High". 😃 You probably need to run "run dumpstate/logcat" before performing a factory reset, right?
Yes, you set it to mid or high, perform a reboot and then a reset. Do the enrollment to reproduce the issue and after that you should run dumpstate/logcat
But while writing this I remember that some logs are cleared after reboot, so not sure what sticks and what not. But i'll have to test this soon.
