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TomaszP
Level 1.6: Donut
Joined 2 years ago
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Max number of devices in single .csv file
Hello, I was searching for a precise info, but i cant find any official info, and unofficial sources are not precise, to say the least. How many devices can I upload to ZTP from resseller portal using a single .csv file? I have found that limitations are 30, 50, 60 devices per one file, or that the limitation is the size of the file- 50mb. The problem is, probably i will need to add tens of thousands of devices, and maximum 50 devices per one .csv is a big limitation in that case. Or is there any other way to add very large quantities of devices?Solved49Views0likes4CommentsRe: Mass deregister from ZTP
Thanks for fast response! But sadly, i still cant find it. I have located those 3 dots menu near 'add devices' button, but all options i have are: -Customize table -Chow only Essentials devices -download results as .csv as on that attached image, but i have translated it:479Views0likes8CommentsMass deregister from ZTP
Hello I currently have one client with 1000+ devices. Sometimes, there is need to deregister sopme devices (for example when they are send to repair). Is there any faster way to mass deregister devices from ZTP than searching them one by one? I mean, sometimes it is 50, or even 100. Do I have to search each device individually one by one, or is there any automated option to do it?Solved591Views0likes16CommentsIMEI number cant be added, but customer can see that number in their ZTP
Hello, A client sent us a bunch of IMEI numbers for their devices. One of them triggered an error saying "Please enter valid IMEI numbers". I double-checked with them, and they insist the number is correct. I've looked everywhere in our seller panel for this IMEI, but it's not linked to any of our customers. So, it's definitely not a mistake on our end. Weirdly enough, the client can see the IMEI in their ZT panel and says the Zero Touch setup worked fine. Is this some kind of bug? If so, how do I report it?409Views0likes1CommentDevices added via IMEI, and deleting them using s/n
Hello, We have previously added several dozen of the customer's devices to the ZTP using their IMEI numbers. Is it possible to remove these devices from the system using their serial numbers? Or do i need to use IMEI numbers?Solved1.2KViews0likes5CommentsRe: Zero Touch Enrollment
Hello, I have encountered similar problem- one of our clients have already enrolled (without using zero touch) devices, and they were working fine, without any problems. Those devices were added to ZTP few days ago. Today, i got info that one of the devices has started to display same info as mentioned in this topic ("this device belongs to your organization, and your device will be reset"). Has anything changed, and now adding devices to ZTP portal forces factory reset? If Yes, is there anything I can do to stop that force reset? Client has 1k+ devices, and can't afford reseting all of them- that will practically paralyze his company. If no, what happened and why that device has started factory reset procedure?568Views0likes0Comments