Migration from Airwatch to Android Management API
One of our customers is currently onboarded to Airwatch to manage their devices, but they want to move to our Android Management API (AMA) based device management solution. Is there any support available to silently migrate these devices? Or is the only way to wipe the devices and onboard AMA. I see there is support if we own the custom DPC application. But in this case since its owned by Airwatch its out of our control.[PRODUCT UPDATE] Zero-touch enhancement: Audit logs
Hey everyone, We're pleased to announce a significant enhancement to the zero-touch customer portal, designed to provide greater transparency over your data. Comprehensive audit logs, offering a detailed and accessible record of all actions affecting your customer data will soon be available in the customer portal. Key Improvements: Comprehensive Logging: Captures actions taken from all possible sources eg: zero-touch customer and reseller portal, customer and reseller API. Tracks all data related to a zero-touch customer, including: Users Devices Resellers Configurations Terms of Service CSV Files Zero-touch customer accounts Easy Access and Analysis: Access audit logs through a user-friendly interface within the portal. Download logs in CSV format for further analysis and reporting. Benefits: Accessibility and Analysis: Ensures easy access and analysis of logs. Enhanced Security: Provides a detailed record of all activities impacting customer data, enabling better monitoring. Streamlined Troubleshooting: Quickly identify and resolve data-related issues with detailed activity logs. Increased Transparency: Offers greater visibility into how your customer data is being accessed and managed. Important Note: The audit logs are only available via the zero-touch customer portal. There is no change to the zero-touch reseller portal, Reseller API, and Customer API. Migration Timeline: This feature will be enabled during the next few weeks. Only logs after March 2025 are available in the zero-touch customer portal. If you require older audit logs, please contact your reseller who can raise a support ticket. We hope you find this enhancement useful. To learn more, please refer to this Help Center guide. It would be fantastic to hear your feedback or any questions below. Thanks so much.Android zero-touch customer portal
Learn more about the changes to the new zero-touch customer portal The new zero-touch customer portal has been designed to make it easier for you to manage your account. Here are some of the key changes: New look and feel: The portal has been redesigned with a modern look and feel, making it easier to navigate and find the information you need. Improved navigation: The navigation menu has been simplified and reorganized, making it easier to find the pages you're looking for. Updated Terms of service: Updated the zero-touch customer terms of service and customers will be prompted to accept the terms of service upon next login to the zero-touch customer portal. The terms of service need to be accepted once by an admin or owner of the customer account. If you own multiple accounts, you might need to accept the terms of service for each one. Note: when attempting to access the zero-touch customer API. Any existing solutions leveraging the zero-touch customer APIs to access an account that has not yet accepted the new terms of service will receive a TosError response. Users will need to accept the terms of service by signing in to the zero-touch enrolment portal. New features/changes: The portal now includes a number of new features, such as: Improved search: search for specific device(s) by the fields below, without specifying which identifier(ie. IMEI, MEID, serial number). Additional fields on device CSV download: You can download a CSV of existing devices assigned to your organization, which contain all data seen on the device management page with additional field(ie. Reseller name and reseller ID). Additionally, unified the formats so the customer can download a CSV, make changes to the profiles, and upload it. Undelete account: You can no longer undelete the account once deleted, alternatively you can reach out to your reseller who can then reach out to us to recover your account with valid reason. To access the new customer portal, simply go to link. You will need to log in with your existing username and password To help you navigate the changes, please refer to the customer portal guide. We value your feedback, please use the feedback button as shown in the attached GIF to share your insights: If you have any questions about the new customer portal, please create a new community conversation in the General Discussion board. Thank you.
Zero Touch - Multiple Resellers
AT&T enrolled us for Zero touch and provided us a Customer ID, is this the Customer ID we need to give every reseller? We gave CDW our google account which it's what AT&T requested and now CDW provided us with another customer ID. We do see both resellers but we have to switch back and forth between resellers and have to add every configuration to each reseller. Is this by default? We are about to add multiple more resellers and would be nice if we can see all devices/resellers into on tap. Thank youForce settings on Dedicated devices during enrollment
Hello all, I'm trying to deploy a Dedicated device profile in Microsoft Intune, I created the configuration profiles and the compliance policy with some settings, in specific about PIN creation and complexity, but during the setup users are not asked to enter any PIN, and at the end the device result non-compliant until the PIN is set and is fulfilling the rules I set. Is there by any chance a way to force the PIN creation request during the enrollment phase as happens for user-associated devices? Thanks in advance /Lucius
(COPE) Hide app in work profile
Hello, I have a small case I'd like to submit to the community for help please. A customer use Mobile Iron, and use Zero Touch to enroll our Android 14 products. In their DPC extras, they enabled the system apps and need to keep that way: "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true, "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE":{ "workProfileEnabled": true, "quickStart":"true" } Now after the device is enrolled, the Work profile is filled with bunch of apps including unwanted ones like Netflix, Adobe, YT kids, ... From Mobile Iron, they want to hide/disable some apps, using "setApplicationHidden" but it doesn't work. At OEM side, we tested this API with the Test DPC and it works properly. My thinking was that as we are in COPE, and the apps that the customer wants to remove are from the Personal space, then this is not working as the MDM cannot interact with Personal space content. Does this make sense? Are there a way to hide the unwanted apps from the Work profile, despite having "leave all system apps" enabled from the ZT DPC extras? Anyone has any suggestions please? Thanks!
Silent installation of applications on TELPO devices using Android Enterprise
I have an Android application that I want to use on TELPO devices, but in a way that updates are downloaded silently on the device, meaning the user does not have to intervene to update or install an application. I understand that with the configurations offered by Android Enterprise, it is possible to set up a device to allow the actions I require.
requirements for provisioning an app on android 13
I have an app that I designed private for my company .... which gets permissions imei android ID block the use of factory restore unlock OEM unlock lock and unlock screen kiosk mode , and I install it by adb command and work perfect with all devices I have more than 170 devices made in this way and takes a lot of time , I would like to provision my app and placed as device owner through the QR the problem is that I do not know how to do it correctly try many things I saw on the internet , like for example the signed app get the sha256 from the apk and pass it to base64 make the json but I don't understand if I have to configure something else in the app for the provisioning I tried to scan a generated qr with everything correct and it didn't work it says contact your IT support for more information if someone can guide me it would be great, android 12+ a friend sent me some java and kt files for provisioning that worked for him, but for my app it doesn't work. my app has no icon because I need to pass silently and already does but as I say the problem is that I do not know if I am missing a file or a specific configuration I am missing only this and I would be grateful if someone can help complete it or guide me, I saw options like google workspace but I could not modify the block screen to be customized, try with the api google managament android and also does not let you create the company by command then I'm desperate and do not know what to do Thanks for read
