New devices only receive "Enterprise Default Profile" instead of default profile
Hey there, this is my first post here as I could not find a ticket system for Zero Touch. Since a couple of weeks all new devices only getting the "Enterprise Default Profile" automatically assigned which I deleted during zero touch tenant setup in "Configurations". The default profile I created does not get automatically applied anymore. Unfortunately I can change the default assignment profile to whatever I want but newly added devices still are getting the "Enterprise Default Profile". Changing the device profile after the initial upload (including wrong DPC info) to the created target profile works in bulk. Once changed manually the devices apply the correct DPC. Multiple zero touch instances are affected. How to fix the default assignment profile for newly added devices? Any suggestions?
Disable random mac address during EMM enrollment
My company is trying to provision tablets via headwind MDM. We have no problem on some of our networks, but the location they are being provisioned at at-scale have a strict no-random-mac address rule on their network. Thus far I have been unable to figure out how to create a QR code that will disable random mac address on the SSID of the network the device connects to when enrolling in our MDM. Is there a field I am missing? Surely there must be a way to overcome this.
Unlinking Zero Touch Account from deleted Enterprise
Hi, we are currently trialing automatic device enrollment using a Zero Touch Account and baramundi Management Suite as our EMM solution. It all worked well, until I deleted the Android Enterprise account before unlinking it from our Zero Touch account. When I now try to create a new enterprise and link it to our Zero Touch account, it says that it's already linked and I can't proceed to the actual Zero Touch console within the iFrame in the EMM. Sadly I can't change the display language for the iframe. It says "Choose accounts to be linked" and the light grey part next to the checkbox says "already linked". I'm only presented the option to go back and choose another Google account. There doesn't appear to be an option on the web portal version of Zero Touch (https://enterprise.google.com/android/zero-touch/customers/) to unlink the enterprise either. When I try to delete the enterprise it warns me to unlink the Zero Touch account before proceeding and tells me that all enterprise related data will be deleted after 30 days. So my question is: Is there another way to unlink the enterprise from the Zero Touch Account or do I simply wait for 30 days and then the link is deleted automatically? Peter
Zebra HC50, HC20, TC21 - Zero-Touch enrollment isn't available. Check your internet connection and try again
We experiencing issues where we currently are unable to proceed with the enrolment of our Zebra devices to our EMM (WSOne). When we boot the Zebra Handset we get an error Can't finish setup. Zero-touch enrollment isn't avaialble. Check your internet connection and try again. We've tried from different network but getting same error. Their was another post about the same issue affecting Samsung S series devices which apparently samsung has fixed. Not sure how we get that fixed for the Zebra handsets
problematic re-enrollment following smartphone reset under Android 15
Hey Everyone, Since a couple of weeks, we are encountering a problem with the re-enrollment of devices that have moved to Android 15. our employees arrive on the next screen : I reproduced the incident under the following conditions : Step 1 , the device is enrolled on Omnissa WSP1 in COBO with personnal Google Account Step 2 , for some reasons, the device is erased (example : 10 errors code) Step 3 , the profil in KME or Zero Touch is Microsoft Intune & no more Omnissa Step 4 , It seems that the KME or ZERO Touch verification did not happen at the right time. Step 5 , our employees have to proove the use of the device like a personal device ! We didn't encounter this problem for devices in Android 13 or 14. The devices i used : Motorola g54 5G Android 15 V1TDS35H.83-20-5-5 security patch : 1 july 2025 Samsung A35 - SM-A356B Android 15 AP3A.240905.015.A2.A356BXXS5BYF3 security patch : 1 july 2025 We have several thousand devices left to migrate to Microsoft Intune, this new enrollment behavior is unacceptable for 100% company devices. Our fleet is fully managed in KME or Zero Touch. Can you investigate this incident? Chris
Share your deployment experiences with Android zero-touch enrollment
Hey everyone, In ‘5 Overlooked Benefits of Android Enterprise’, we touched on Android zero-touch enrollment, and it’s something many of you are actively using to streamline your device rollouts. For those in IT, Android zero-touch can be a powerful tool - see our handy guide to learn more. It’s about getting devices to your users ready to go, automatically enrolling in your EMM and pulling down all the right policies as soon as they connect. That means less hands-on time for your team and a smoother experience for end-users. We know real-world deployments always have their nuances, but it would be great to hear about your deployment experiences using zero-touch enrollment: Did you overcome any unexpected hurdles? What was the scale of your deployment - a few devices for new joiners, or hundreds for a company-wide refresh? If you could share one key tip or best practice for someone looking to nail their next zero-touch deployment, what would it be? We’re all here to learn from each other’s stories, and your insights are super valuable. I’m looking forward to reading your stories! Chat soon, EmilieIntune - Android Enrollment Default Profile
Hi, We’ve noticed that our Android devices are no longer enrolling automatically, which is resulting in the default profile being applied from the auto-created policy in the Google Zero-Touch customer portal. I’ve reviewed the portal settings, and the correct profile is still assigned by default. This process previously worked as expected. Many thanks, Joe.
Zero Touch Portal - Error Message
Hi Team, I have created a new configuration item and linked it to Microsoft Intune token. Then I have decided to remove the Intune token configuration before removing the configuration file from Zero touch (which I dont think it should matter). Then I went to remove the configuration item from Zero touch and was getting a strange error message, see below. Now I'm left with a configuration item in Zero touch that I can't remove. Can someone please help or reach out, that would be great. Also, let me know if there is anything else you require from my end.
