Big news! Community Upgrade!
Hello everyone, I’m pleased to let you know that we have made an upgrade to the Android Enterprise Customer Community. Thank you for all your patience whilst we implemented this. While most of the upgrade is in the backend, if you are reading this message I’m sure you have already noticed an update to the look and layout of the community! 🙂 We've taken the opportunity to implement changes based on the valuable feedback many of you have provided over the past 18 months, since the launch of Customer Community, particularly around finding content and knowing where to post. What’s new? New community board layout: we’ve simplified the navigation and reduced the amount of boards. On the header you will see the main areas: News & info: this hasn’t changed too much, however this now contains the community information and guidelines. Discussions: is a central place to create topics and interact with other members. Share your feedback, questions and knowledge with using Android for work. Resources: this is a new hub for guides, tips and events. We’ve combined the blog boards together, so you have one key area to explore, as well as the events page. More visible tagging: finding the content you are interested in is a key area for the community. So you will see tags are far more prominent on posts and boards. You can also follow tags (as well as boards) you like (and you will be notified when a new post has been given this tag). You will find the follow buttons on each page across the community too. To check which board or tags you already follow click on the board or visit 'My Settings' in your community account. More community collaboration: we are lucky to have some fantastic and knowledgeable contributors here in the community who spend time helping each other and also create guides or interesting topic discussions. More visibility of the original author when a post is created and featured on the homepage In blogs: you will see that multiple people can co-author a blog article (an article often involves multiple contributors and so now this can be shown) I’d like to take this opportunity to give a special thanks to those active members who provided feedback and helped us to test this before pushing it live. Alex_Muc, Michel, Moombas, jeremy jasonbayton, mattdermody, Rakib, JordanOC, Rose (and to everyone who provided additional feedback across the community). As this is a large update, we expect there are still things that aren’t quite 100% settled and so you still may see a few things updating, but if you spot something not working as expected, please do let us know. It would be fantastic to hear what you think of the changes and if you have any other suggestions for the future. Thank you so much and exciting times ahead. Lizzie (and the Community Team)[Guide] How to register in the community
Hello, It's fantastic to see you are interesting in joining our community. If you are still undecided on why you might want to join here are a few things to consider: Ability to subscribe to different areas of the community: never miss an update or post and hear what is going on in Android Enterprise (you can control in your Settings how often you would like to receive notifications) Have a question, an interesting discussion idea or a feature request: you can create a post and share it here in the community Support others: give kudos to others and share your opinion Lastly, the community is here for our customers and together we can create a great space for everyone to enjoy, learn and shape future products (and have a bit of fun a long the way). Sign me up? Here is a step-by-step guide on how to register in the community: 1. Click on the avatar in the top right corner of the screen Desktop: Mobile view: 2. Follow the prompt and sign in to your Google account (* if you do not have an existing Google account, you will need to create a one before registering in the community). As this is a professional environment, we would recommend using an account linked to your work email. 3. Complete the registration (this will only take a minute) As part of this you will be asked to create your community username. Tips for this: keep it nice and short so it is easy to remember, something like your first name followed by your last initial. If you are an admin, you will see you have two additional questions. If you know you Android Enterprise organization ID, please do add it, as it will help us to provide a better experience There you are, you should now be registered! Welcome aboard! 😀 Not sure where to start, take a look at this post. If you have any questions please do let me know. Thanks, Lizzie[Community] Heads Up! Customer Community Maintenance **TODAY**
Hello everyone, I just wanted to let you know that we'll be carrying out an upgrade to the Android Enterprise Customer Community on Tuesday, February 18th: 12pm - 4pm (GMT) / 5:30pm-9:30pm (IST) / 9pm-1am (JST) / 4am-8am (PST) As part of this, the community will be experiencing some down-time and you may see some content moving positions. We are expecting this to last a few hours, starting from 12PM (UK time). We are hoping to keep this to a minimum, so you can be back in the community as soon as possible (but wanted to give an estimated time window above). More about the upgrade: A lot of this will be on the backend. But, we also wanted to use this opportunity to incorporate a lot of the feedback we've received from many of you since the community launched a year and a half ago. 👏 We will be making some refinements to the community board structure with the aim to make it easier for you and others to better navigate and find conversations/content of interest. Hence, why some of the boards will be moving around a little! I hope this sounds exciting and a massive thanks for your patience during this time, and sorry for any inconvenience this may cause in advance. Once launched, I will provide a full rundown of what is new. Looking forward to hearing your feedback once live. 🤞 Let me know if you have any questions on the above. Thanks so much, Lizzie[Completed] Community Update: Read-Only Mode this weekend (11th - 14th July 2025)
*Updated 14th July, 2025 - this update has now been completed - to read the update, please view here. Thanks for your patience with this. ------- Hey everyone, I hope you are doing well. We have an exciting development to share with you next week. As you might have guessed from the image above, we will be welcoming a new community on to our community platform. The new community will have it's own dedicated community area, discussion boards and content specifically relating to that product area. How will this impact the Android Enterprise Customer Community? You will notice very little change to the Android Enterprise Customer Community. The primary modification will involve a minor adjustment to the community header. We will be adding a new dropdown menu next to the Android logo - enabling swift navigation between the Android Enterprise Customer Community and the new community addition (for those who may want to toggle between the two). We will share more on this next week. Important: Read-Only Mode Information To ensure a smooth transition, the Android Enterprise Customer Community will enter read-only mode this coming weekend. We are aiming to complete most of this work over the weekend to minimise disruption. Starting Friday 11th July: ~3PM, UK (7:30PM IST / 4PM Europe / 10AM EST) the forum will switch to read-only mode. During this period, you will still have full access to browse all existing content, including posts, discussions, and resources. However, the ability to create new posts, reply to existing threads, or submit any new comments will be temporarily disabled (along with any email notifications). Logging into the community will still be possible during this time, so you can access areas that require a login (e.g.The CAFÉ). Aiming to come out of read-only mode Monday 14th July afternoon: ~2PM UK (6:30PM IST / 3PM Europe / 9AM EST) - fingers crossed all goes well 😀 As I mention, we will be sharing more details next week, but I hope this sounds exciting. If you have any questions about the downtime or if you can guess what community you think it might be, please share below. Thank you for your patience during this time. Thanks so much, Lizzie (and the whole Community Team) (FYI - Alex_Muc, Moombas, Michel, mattdermody, Rakib, jeremy, jasonbayton, jarmo_akkanen, Flo, BenMcc)Time off - I’m away for a couple of weeks, back on June 9th
Hey everyone, I just wanted to let you know that I’ll be off for a couple of weeks - I know I’ve only been around for a hot minute but this was booked a while back so, I must leave you and go on holiday 😜 I’ll be hanging with my friends, my folks and this lovely boy (his name is Jax): I will also be stuffing my face with the finest foods Belgium has to offer: chips, chocolate, waffles (from Brussels and Liège), speculoos and grey shrimp croquettes. Lizzie will be around while I’m away so, you will be in the best hands possible! Feel free to reach out to her with any questions, concerns or even just to have a chat about pizza toppings…Thank you for holding the fort, Lizzie 🫶 And, just like the Terminator, I will be back on June 9th, ready to hop back into all things Android Enterprise 🎊 Chat soon, Emilie[Community Team Update] Welcoming Emilie to the team...
Hello everyone, I hope you are all doing well and are having a nice week. I’d like to update you all on some exciting community team news - trumpet fare please! Introducing Emilie_B , who will be joining me here in the Customer Community team. Emilie will be continuing to help with the smooth running of the community and in making this a great place for you to interact with others and share all things Android related. Please join me in welcoming her here by replying below or when you see her around in the community. Thanks so much, LizzieCommunity Guide: First steps in the Android Enterprise Community
Hi there and welcome to our community 👋 First of all, thank you for joining us. Our goal with the community is to create a space where you can collaborate with other members, support each other and discuss all things Android Enterprise. Here are a few handy tips on how you can follow to get your bearings: Getting started here in the Customer Community: our starting guide, which is an essential read ahead of posting! Community Guidelines: It’s important to know the dos and don’t dos so we can keep our community safe and inspiring. Let us know a bit more about you - our dedicated introduction post is a great way to get to know other members. We always find something interesting to chat about and connect. Upcoming events: we organise events regularly and they’re free to join. These events are a good opportunity to learn together and to spark conversations. Finally, Emilie_B is your dedicated community manager and your first point of contact if you have any questions, if you see something that doesn’t feel right or if you just want to say hello and have a chat! The community manager can be tagged or contacted via a direct message (DM). You may also see inputs, blog articles and deep dives from other members of the Android Enterprise team: Lizzie, who started the Android Enterprise community and is still regularly involved with updates, as well as members’ posts and queries. Bigdogburr is our security expert and our podcast host - check the first episode of The Secure Element here. Rose is our creative extraordinaire and you’ll see her post insightful community blogs regularly. We hope this is helpful. Please DM Emilie_B if you have any queries. Chat soon, EmilieLizzie away: 16-19 June 2025
Hey everyone, I hope you've had a lovely weekend. Just wanted to let you know that I will be away for a couple of days this week. I'm crossing my fingers and toes, but the UK weather is actually looking quite bright and sunny so I'm off for an ice-cream at the beach and to maybe get some surfing in if the surfing gods are with me! I'm leaving you in safe hands whilst I'm away, Emilie_B will be here, so if you need anything please do @ mention her or send her a DM. We have another busy week of content this week, so keep any eye out for that. If you missed it last week we celebrated our 2nd community birthday (it would be great to hear from you on that post) and also we shared Feature Drop (Android 16) 🎉 last week too. Plus, I love this new post by Alex_Muc with a tutorial on making Sushi - so your plans for the weekend are already sorted! 😀 In the meantime, I hope you have a great week and can't wait to hear about it once I'm back. Take care, LizzieGetting started here in the Customer Community
Hello everyone, A very warm welcome to the Android Enterprise Customer Community! About the AE Customer Community The Android Enterprise Help Community launched in 2021 (as part of our Help Center) and with the support of a small, but mighty group of Community Product Experts, has helped to answer thousands of member questions. Our mission at Android Enterprise is to make the most trusted and helpful platform for work and Android has always been a platform that encourages community collaboration, creativity and support. In light of this, in addition to making it even easier for members to help each other, we also want to support broader collaboration between industry peers and the Android Enterprise team. Enabling the community to explore areas across the Android Enterprise eco-system such as general discussions, product news & information, creating tips and guides, attending events, providing feedback... and here we are! 😀 Getting started in the community To help you explore and find what you are looking for, here are a few tips: There are four main community areas, which are always accessible from are always at top of you page; News & Events, Getting started with your organization, Using Android Enterprise, Your community Useful areas - if you are an: Admin researching or setting up: Getting started with your organization section > discussions Admin or employee managing or using Android for work: Using Android Enterprise > discussions Posting in the community Before creating a new post, use the search bar to see if there are any existing discussions which you can join (you can also click on the labels in some boards to narrow down your search) Click on the ‘Start a conversation’ button on each board to get the post message page, remember to add as much information to your post to make it easier for members to reply If you want to include another member in your post or when you are replying, just press @ followed by their username and they will receive a notification about your message Worried about any content shared in the community If you come across a post that you feel isn’t in-line with the Community Guidelines (ie. perhaps it contains personal information) you can highlight it to your Community Manager. On each post in the top right corner there is a little downward arrow icon, click on this and select ‘Report inappropriate content’. This will send a notification only to the Community Manager and they will review. Community Manager Lastly, I’d like to introduce myself, my name is Lizzie and I am the Community Manager here. If you have any questions about the community or just want to say hello, i’d love to hear from you. If you want to get my attention on anything, feel free to Lizzie and I will get notified. If you are not sure where to start, take a look at this introduction post and share a few facts about yourself (a great way to spend a coffee break!). Thank you for being a part of the Customer Community. Lizzie (and the Community Team)
