Community soft launch: feedback
Hello, With all communities and products the period just after it's goes live is a great time to catch any initial feedback including suggestions, bugs, not exactly smart UI... I've created this dedicated post to make it easier for you to reply and share anything you spot. If you want to have more of a focused conversation perhaps on a suggestion, feel free to start a new conversation in this area too. Looking forward to hearing your thoughts and potential bugs đ Thank you, Lizzie[Guide] How to register in the community
Hello, It's fantastic to see you are interesting in joining our community. If you are still undecided on why you might want to join here are a few things to consider: Ability to subscribe to different areas of the community: never miss an update or post and hear what is going on in Android Enterprise (you can control in your Settings how often you would like to receive notifications) Have a question, an interesting discussion idea or a feature request: you can create a post and share it here in the community Support others: give kudos to others and share your opinion Lastly, the community is here for our customers and together we can create a great space for everyone to enjoy, learn and shape future products (and have a bit of fun a long the way). Sign me up? Here is a step-by-step guide on how to register in the community: 1. Click on the avatar in the top right corner of the screen Desktop: Mobile view: 2. Follow the prompt and sign in to your Google account (* if you do not have an existing Google account, you will need to create a one before registering in the community). As this is a professional environment, we would recommend using an account linked to your work email. 3. Complete the registration (this will only take a minute) As part of this you will be asked to create your community username. Tips for this: keep it nice and short so it is easy to remember, something like your first name followed by your last initial. If you are an admin, you will see you have two additional questions. If you know you Android Enterprise organization ID, please do add it, as it will help us to provide a better experience There you are, you should now be registered! Welcome aboard! đ Not sure where to start, take a look at this post. If you have any questions please do let me know. Thanks, LizzieGetting started here in the Customer Community
Hello everyone, A very warm welcome to the Android Enterprise Customer Community! About the AE Customer Community The Android Enterprise Help Community launched in 2021 (as part of our Help Center) and with the support of a small, but mighty group of Community Product Experts, has helped to answer thousands of member questions. Our mission at Android Enterprise is to make the most trusted and helpful platform for work and Android has always been a platform that encourages community collaboration, creativity and support. In light of this, in addition to making it even easier for members to help each other, we also want to support broader collaboration between industry peers and the Android Enterprise team. Enabling the community to explore areas across the Android Enterprise eco-system such as general discussions, product news & information, creating tips and guides, attending events, providing feedback... and here we are! đ Getting started in the community To help you explore and find what you are looking for, here are a few tips: There are four main community areas, which are always accessible from are always at top of you page; News & Events, Getting started with your organization, Using Android Enterprise, Your community Useful areas - if you are an: Admin researching or setting up: Getting started with your organization section > discussions Admin or employee managing or using Android for work: Using Android Enterprise > discussions Posting in the community Before creating a new post, use the search bar to see if there are any existing discussions which you can join (you can also click on the labels in some boards to narrow down your search) Click on the âStart a conversationâ button on each board to get the post message page, remember to add as much information to your post to make it easier for members to reply If you want to include another member in your post or when you are replying, just press @ followed by their username and they will receive a notification about your message Worried about any content shared in the community If you come across a post that you feel isnât in-line with the Community Guidelines (ie. perhaps it contains personal information) you can highlight it to your Community Manager. On each post in the top right corner there is a little downward arrow icon, click on this and select âReport inappropriate contentâ. This will send a notification only to the Community Manager and they will review. Community Manager Lastly, Iâd like to introduce myself, my name is Lizzie and I am the Community Manager here. If you have any questions about the community or just want to say hello, iâd love to hear from you. If you want to get my attention on anything, feel free to Lizzie and I will get notified. If you are not sure where to start, take a look at this introduction post and share a few facts about yourself (a great way to spend a coffee break!). Thank you for being a part of the Customer Community. Lizzie (and the Community Team)[Community] Potential downtime in the Customer Community
Hello everyone, I hope you are doing well. Wednesday 24th January: 12-4am (PST) / 8am-12pm (BST) / 12:30-4:30pm (IST) / 4-8pm (JST) Just to let you know, we will be carrying out some scheduled updates in the Customer Community backend on Wednesday 24th January. As part of this work, we may have a period of up to 2 hours where the community will be in 'Maintenance Mode' and not accessible to view or post. We are hoping this will be kept to a minimum though and the impact on your experience will be minor. đ€ Outside of this time, if you spot anything not behaving as expected or you have any questions on the above, please let us know. Thank you, Lizzie (and ReeceK)Customer Community: information for Partners
Hello everyone, Welcome to the community! The Android Enterprise Customer Community is aimed at those setting up, managing and using Android for work. As Partners are a key part to our ecosystem, you might be wondering how you can get involved. Here are a few tips: Is there a Partner Community? Is this a new community? Can I join the Customer Community? Can I answer a question, if I know the answer? I regularly receive Android specific questions from customers, can I post them in the community? Can I tell my customers about this community, as a useful resource? Can I promote my services here? Can I create a guide/post in the Customer Community which I think will be useful? Visit our Customer Community homepage to get started. If you have any questions, please do reply below, otherwise I look forward to speaking with around the community. Thank you, LizzieUpdated FAQ Section
Hey everyone! Just wanted to let you know that we've updated our FAQ section (found on the Community header) with some new information. This update came straight from suggestions by our awesome Community Product Experts. The new FAQ aims to address many of your questions, support newcomers to Android Enterprise, and serve as a refresher for those looking to relearn. Check it out here and let us know what you think! Big thanks to our PEs jasonbayton, jeremy , Moombas for their help with this update. If youâve got any other questions you feel should be added to this FAQ (or perhaps you would like to create a post/guide to be included), please suggest below. Cheers, ReeceCommunity Update: April 2024
Dear Community Members đ€, I wanted to take the time to share with you an update on the community, packed with exciting news and highlights from the past few months! 8 Month Growth Milestone đ: Exciting news! Our Customer Community has hit a major milestone! Thanks to your active involvement and valuable contributions, we've welcomed over 3000 members. This incredible achievement showcases the lively engagement and expansion of our community, and we can't wait to keep growing together on this journey! Acknowledging our Community Experts đ„: A huge shoutout to our dedicated Community Experts - jasonbayton, Moombas, jeremy . Their consistent contributions and support have been instrumental in shaping our community. Spotlight on YOU đ§Ÿ: Special mention to travisreeves for his invaluable insights on how Android Enterprise is making a tangible difference at Amedisys, a leading home healthcare provider. Discover how their innovative use of technology is revolutionizing patient care and streamlining operations. Have questions about their approach or want to share your thoughts on the impact of technology in healthcare? Feel free to join the conversation here! Intro Thread đ: It has been great learning more about YOU. We're always excited to hear about your experiences with Android Enterprise, whether it's how you got started, or even what hobbies you like to do outside of work. Feel free to introduce yourself or reply to others here! A Community Recap of MWC Barcelona đȘđž: Community Expert jasonbayton , shared a comprehensive recap of the Mobile World Congress (MWC) held in Barcelona this year. Jason's insights offer a valuable perspective.You can check out his recap here. Your Help đ: Thank you to all of you who have asked questions, created discussions or provided feedback over the past months. Many of you have also taken time to give updates on fixes and ideas. All of this contributes to the wider community. Big thank you from myself and the rest of the community management team here, let's keep this community rocking! đž Reece Community Manager[Guide] How to Accept a Solution: Acknowledge Helpful Responses
What: Our Accepted Solution feature helps other community members quickly identify the answer that resolved the issue. When you accept a solution, topics with this mark show higher in community search ratings, making it easier for others to benefit from it in the future. It's also nice for the responder to know their reply helped you, so consider adding a thank you comment as well. Step 1: Select a reply. Step 2: Identify the response that best answers the question and click on the "Accept as solution" button located on the right side of that response. Step 3: Once a response is marked as the accepted solution, it will be highlighted with a green tick in the top left corner, and the entire post will be highlighted in green, indicating that it has been accepted as the solution. â
