Chrome is crashing again and again since few days
Hello, A colleague of mine has its chrome application crashing after few minutes of usage. It is on a COPE device and happens both on personal and pro area. We removed completly the data of the app and restart the phone but the issue persists since few days. I've opened a case at Samsung as it is on a samsung device but does some of you face the same issue ? I see a last update of chrome from the 2nd of september on this device. Corey, the day has come, my colleage is switching back to Microsoft Edge ;) Best regards
ANDROID 15: Problem with unlock code expiry in COPE mode
Hello, Our users' Samsung smartphones are enrolled in Intune in COPE mode. We have a configuration profile that requires a device unlock code with an expiration time. We haven't configured a code for the work profile, so the One Lock setting is enabled by default. In Android 15, following the expiration of the unlock code, the user is now required to change the unlock code. However, once they do so, when they launch an app in the work profile, the smartphone also asks them to change the work profile code. I don't understand why the smartphone is asking to change the work profile code when the One Lock setting is enabled. Is anyone else having the same problem? Benjamin
problematic re-enrollment following smartphone reset under Android 15
Hey Everyone, Since a couple of weeks, we are encountering a problem with the re-enrollment of devices that have moved to Android 15. our employees arrive on the next screen : I reproduced the incident under the following conditions : Step 1 , the device is enrolled on Omnissa WSP1 in COBO with personnal Google Account Step 2 , for some reasons, the device is erased (example : 10 errors code) Step 3 , the profil in KME or Zero Touch is Microsoft Intune & no more Omnissa Step 4 , It seems that the KME or ZERO Touch verification did not happen at the right time. Step 5 , our employees have to proove the use of the device like a personal device ! We didn't encounter this problem for devices in Android 13 or 14. The devices i used : Motorola g54 5G Android 15 V1TDS35H.83-20-5-5 security patch : 1 july 2025 Samsung A35 - SM-A356B Android 15 AP3A.240905.015.A2.A356BXXS5BYF3 security patch : 1 july 2025 We have several thousand devices left to migrate to Microsoft Intune, this new enrollment behavior is unacceptable for 100% company devices. Our fleet is fully managed in KME or Zero Touch. Can you investigate this incident? ChrisZero Touch MDM Phones Randomly Factory Resetting
Hello We have been having an issue over the past few weeks/months where Android devices are randomly resetting. The phones are zero touch enrolled and managed by Intune via COPE, we apply configuration and compliance policies to these devices. One of these configurations enforces a device wipe after so many failed pin code failures. This is the only known wipe configuration set on the devices. We have exhausted the configuration side and do not see a root cause other than user error, however this is not really likely given it takes some effort to actually do this. From googling online, we can see that this may be an issue relating to the play version not updating correctly, is this still an issue? Random factory resets after devices complete GZT configuration. | Android Enterprise Customer Community - 2236 These devices are a mix of newly enrolled and also old enrolled devices. They have also been setup with Wi-Fi. Thanks
Widgets on COPE - MS Intune
Hey, Unfortunately there are no settings and/or no chance configure Widgets on COPE in MS Intune. There is specific setting in Intune restrictions config profile to allow/disallow Widgets for BYOD method. Is this problem tied only MS Intune or is this something for Google? Majority of our 10k fleet enrolled as COPE and it's a big gap not having widgets available for Work Apps. Thanks Jarmo
ZTE - Unable to Bulk deregister devices
Hi Team, Im having issues when trying to do a bulk device deregister. Getting an error message "Something went wrong - Try uploading your file again" and its not telling me what the issue is. My current file format is .CSV and the table is as follow: modemtype modemid manufacturer profiletype owner IMEI 123456789012345 Motorola ZERO_TOUCH 0 Can you tell me what I'm doing wrong? Thanks ----------------- I'm following the below instructions: https://support.google.com/work/android/answer/7514005#csv&zippy=%2Cdevice-configuration-csv-file-format%2Cdevices%2Capply-a-configuration-to-many-devices%2Cderegister-a-device Bulk deregister devices Deregistering multiple devices in bulk can be done using a device configuration CSV file. To do this: Create a device configuration CSV file including every device you wish to deregister. Replace the 'profileid' column in this CSV file with a column titled 'owner', and set the values in this column to 0. Re-upload the CSV to your portal.Intune COPE Device - Google Calendar crashes
Hello everyone, We have the problem that when I want to make the Google Calendar app available on a COPE device, it crashes after the welcome screen with the message "action not allowed". On Work Profile Only/BYOD it works without any problems. Are you aware of this problem? Could this be related to Intune automatically/default blocking the Google accounts in COPE? Thanks, Regards, Daniel
Enhancing Android Enterprise OS Update Management
Hi, The way the Android API implements OS update management on Android Enterprise devices is not particularly useful for devices with user affinity. Are there any upcoming API changes for EMM solutions like Microsoft Intune? From my experience with the current API: AUTOMATIC – The OS update is installed as soon as it becomes available via OTA, which is not practical for real-time scenarios. WINDOWED – Similar to AUTOMATIC but with the limitation that OS updates can only be installed within a defined maintenance window. This means that if a user needs to update their device due to a software bug fixed in the latest OS version, they may not be able to do so immediately if the maintenance window is set outside working hours. Source: https://support.google.com/work/android/answer/13791272?hl=en#zippy=%2Cmanaging-system-updates-using-system-update-policies Suggested Improvements: Provide an option to control OS updates on BYOD (Work Profile only). I understand that when enrolling a device through Work Profile, only the work container can be managed via EMM. Google may need to reconsider this approach. It would be beneficial to have an approach similar to Apple’s, where EMM admins can manage OS updates (e.g., push specific updates, set deadlines, etc.) through DDM (Declarative Device Management - Source: https://support.apple.com/en-gb/guide/deployment/depc30268577/web ), even on BYOD devices (Device Enrollment) — without requiring supervision like DO (Device Owner mode). I’m aware that Samsung Knox E-FOTA exists, but it is limited to Samsung devices. Expanding this capability to all Android devices (like Google Pixel devices) would greatly improve update management in enterprise environments. BR, Marco
(COPE) Hide app in work profile
Hello, I have a small case I'd like to submit to the community for help please. A customer use Mobile Iron, and use Zero Touch to enroll our Android 14 products. In their DPC extras, they enabled the system apps and need to keep that way: "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true, "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE":{ "workProfileEnabled": true, "quickStart":"true" } Now after the device is enrolled, the Work profile is filled with bunch of apps including unwanted ones like Netflix, Adobe, YT kids, ... From Mobile Iron, they want to hide/disable some apps, using "setApplicationHidden" but it doesn't work. At OEM side, we tested this API with the Test DPC and it works properly. My thinking was that as we are in COPE, and the apps that the customer wants to remove are from the Personal space, then this is not working as the MDM cannot interact with Personal space content. Does this make sense? Are there a way to hide the unwanted apps from the Work profile, despite having "leave all system apps" enabled from the ZT DPC extras? Anyone has any suggestions please? Thanks!
