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shaileshbhokare's avatar
shaileshbhokare
Level 1.5: Cupcake
2 months ago

AMAPI Provisioning Stuck on Registration Screen

I'm facing an issue with AMAPI device provisioning.

I created a policy, generated a token, built a QR code, and scanned it on a tablet. The device successfully got added under my enterprise (I verified this using the API). However, for the past 2–3 days, while the QR code scanning works, the device gets stuck on the registration screen with a large circular loader for at least 15–20 minutes. After that, I get an option to factory reset the device.

Even after the failure message, when I run my script to check for new devices, I can see that the failed device appears under my enterprise. The device's state from the AMAPI response is PROVISIONING.

Despite being stuck on the failed screen, I tested sending commands to the device (like reboot and wipe), and surprisingly, they work. This has left me very confused if the device setup failed, how are commands still working?

Initially, I thought it might be a device-specific issue, but I tried it on another device (which was never enrolled before), and I’m seeing the same behavior.

For reference, here's the structure of the QR payload I’m using: 


{ "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": { "com.google.android.apps.work.clouddpc.EXTRA_ENROLLMENT_TOKEN": "20Characters" }, "android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.google.android.apps.work.clouddpc/.receivers.CloudDeviceAdminReceiver", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "https://play.google.com/managed/downloadManagingApp?identifier=setup", "android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM": "I5YvS0O5hXY46mb01BlRjq4oJJGs2kuUcHvVkAPEXlg" }
App Management
BYOD
EMM
Enrolment

1 Reply

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    2 months ago

    Hi shaileshbhokare​  and welcome to the Customer Community! 

     

    I’ve ran your query past our team and, unfortunately, they confirmed that we do not handle AMAPI development related topics. 

     

    What we would suggest is for you to visit our dedicated Stack Overflow place for AMAPI https://stackoverflow.com/questions/tagged/android-management-api where our engineering team will be happy to help you.

     

    Please let us know how you get on and feel free to get in touch if you need anything else 🙂

     

    Thanks, 

    Emilie