Forum Discussion

Batlac's avatar
Batlac
Level 1.6: Donut
2 months ago
Solved

Device screen sensitivity

Hello AE community,

 

Our users encounter screen sensitivity issue while using a screen proctection on their devices,

Device impacted is Samsung A9+,

 

There is a setting to enhance screen sensitivity but it is not manageable thought Ivanti NMDM, or Knox Service Plugin.

 

We also use Bluebird devices, for this manufacturer, sensitity setting is manageable using their OEM Config app.

 

Is there another method to manage this setting ?

 

Should i make a FER (Feature Enhancement Request) to Samsung directly ?

 

Regards

 

Batlac

accessibility
Devices
Management
samsung knox
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  • Michel's avatar
    Michel
    2 months ago

    Hi Batlac​ , you can configure this in the knox service plugin but its hidden. Search for deep settings, in there you have an option to enable this feature. 

     

    Link to the samsung doc about "Deep Settings Customization"

6 Replies

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    2 months ago

    Hello Batlac​ 

     

    I hope you're well - I just wanted to check if you had reached out to Samsung or your device reseller; this seems like it would be the best course of action at this time. 

     

    Could you keep us posted on progress? 

     

    Thanks in advance, 

    Emilie 

    • Batlac's avatar
      Batlac
      Level 1.6: Donut
      2 months ago

      Hello Emilie,

       

      Thank you for your reply,

       

      I sent a feature enchancement to Samsung, i still have no news,

      I will keep you in touch,

       

      Regards

      • Emilie_B's avatar
        Emilie_B
        Google Community Manager
        2 months ago

        Thank you Batlac​ - fingers crossed for some news very soon :) 

  • Michel's avatar
    Michel
    Level 4.0: Ice Cream Sandwich
    2 months ago

    Hi Batlac​ , you can configure this in the knox service plugin but its hidden. Search for deep settings, in there you have an option to enable this feature. 

     

    Link to the samsung doc about "Deep Settings Customization"

    • Batlac's avatar
      Batlac
      Level 1.6: Donut
      30 days ago

      Hello Michel,

       

      Thank you for your reply,

      This is exactly what i was looking for ! 😸

       

      Link to the samsung doc about "Deep Settings Customization"

      Regards

      Batlac

      • Emilie_B's avatar
        Emilie_B
        Google Community Manager
        25 days ago

        Thank you for the update Batlac​ and thank you Michel​ for your help in solving this 🙌

         

        I'll add the link to the Samsung doc to Michel's comment so, all the resources is visible in the comment marked as solution!