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Prathik's avatar
Prathik
Level 2.0: Eclair
10 months ago

Application report not getting collected on Xiaomi mix fold devices

We have couple of users who have the Xiaomi Fold device and in the application report section of status report notifications we are only getting the android device policy app. None of the other appli...
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Prathik's avatar
Prathik
Level 2.0: Eclair
2 months ago

Thanks for the suggestion. We are currently not in the partner portal. We were able to get someone from Xiaomi to look into the logs and they root caused the issue to be a crash in the ADP app which was then failing to fetch application list. The below was their response.

Hi Developer,

We have analyzed the crash logs you provided for com.google.android.apps.work.clouddpc launching com.amazon.enterprise.access.android.

From the stack trace, the root cause is clear:

android.util.AndroidRuntimeException: FORWARD_RESULT_FLAG used while also requesting a result

    at android.app.Instrumentation.checkStartActivityResult(Instrumentation.java:2476)

This happens when an activity uses Intent.FLAG_ACTIVITY_FORWARD_RESULT while also calling startActivityForResult(). These two mechanisms are mutually exclusive:

FLAG_ACTIVITY_FORWARD_RESULT indicates that the current activity will forward the result to its caller.

startActivityForResult() indicates that the current activity itself expects to receive a result.

Since the logic conflicts, the framework throws an exception during checkStartActivityResult().

Additionally, we have confirmed that there are no permission restrictions on our system side that would block this behavior.

Lizzie​ Emilie_B​  what would be the best way to get the ADP team on this issue?
Thank you for the support.

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    2 months ago

    Hi Prathik​ - let me ask the team and I'll get back to you as soon as I hear back! 

    • Emilie_B's avatar
      Emilie_B
      Google Community Manager
      2 months ago

      Hi Prathik​ - Happy Wednesday! 

       

      I've heard back from the team and they've said the following: 

       

      Based on the crash log from Xiaomi, this appears to be a bug within Google's Android Device Policy app (com.google.android.apps.work.clouddpc), not a simple configuration issue.

       

      Unfortunately, we can't provide such advanced support through the community.

      So, the official process for a bug of this nature would be for the OEM (Xiaomi) to contact Google directly through their established partner channels.

      Xiaomi's engineering team needs to work with Google to resolve this issue in the core app.

       

      I hope this helpful and provides more context :) 

      Emilie 

      • Prathik's avatar
        Prathik
        Level 2.0: Eclair
        2 months ago

        Hi Emilie_B​,
        Thank you for looking into it, I will ask the Xiaomi engineer to work with Google directly. But if the ADP team has acknowledged the issue, shouldn't they be looking into the fix. The issue has been impacting production for almost 8 months now.