Samsung Devices: Can't call from a personal app
Hi everyone we received some reports from our users in the last couple of month that suddently the phone app on COPE devices (Samsung A-series) starts to show "Can't call from a personal app" - Your organisation only allows you to make calls from work apps. Workaround: Reboot the device. For most of the reports this workaround has to take place once and the message is gone forever. A very small amount of devices starts to show this message again after a couple of weeks. Rebooting is resolving the issue again. Any idea of how to prevent this? Even emergency calls are not possible if this error is appearing! Does anyone else have seen this behavior? Raised a case with Samsung today. Thanks! DanielDefault browser app not resettable
Hey! We are currently testing a few apps in Work Profile, for which we need 2FA. The second factor is a FIDO2 token that can be used via NFC or USB. If you have a FIDO2 token with USB-C, everything is fine. But we also have some with USB-A. If you don't have an adapter, you're more likely to resort to NFC. Chrome supports FIDO2/NFC directly, which makes logging in quite easy. However, most web views cannot do this, and a passcode must be entered manually. The pure FIDO2 NFC tag basically contains a URL with the passcode. You open the webpage via NFC, copy the passcode, and enter it when logging in. So far, so good. However, we encountered a problem that prevents us from using the FIDO2 token via NFC in the Work Profile properly. There are default apps for different categories such as browser, wallet, caller ID, etc. If you need to launch one of the app categories and there are several apps available, you will be asked which app you want to use and just for once or always. The app preferences can be reset via the settings so that the query will reappear the next time. This works without any problems with “Home app,” for example. But the Default Browser? No. The Browser app default remains after the reset. Even if a browser was set as the default and was deleted, it will just switch to another app and won't ask. The problem with a permanently set default browser is that links from NFC tags are immediately opened in the personal space. If there is a copy & paste lock on the work profile, you cannot use the code. (Unless you type >40 characters) If you are asked for an app to open the URL, you can also select the browser in Work Profile. Can anyone reproduce this behavior? Or does anyone know if something has changed for the Browser-Default in Android 15/16? On a device running Android 13, resetting the app defaults works reliably. It doesn't seem right that the browser default cannot be reset properly with Android 15/16.
Need understand some point of this feature - 3.6. Managed configuration management
I have implemented this following feature - 3.6. Managed configuration management. Everything understand but got stuck in point - 3.6.3. The EMM's console must allow IT admins to set wildcards (such as $username$ or %emailAddress%) so that a single configuration for an app such as Gmail can be applied to multiple users. Not understand how to implement this wildcards in one policy for different devices and also let me know for gmail it is supported or not? Thanks in advance.
Common identifier between AMAPI & Require for setup app for validation
We are enrolling devices using AMAPI by generating a QR code with an assigned policy either for work profile or fully managed enrollment. During enrollment, the device prompts for a require for setup app, which, after configuration, returns RESULT_OK, marking the setup as complete and finalizing the device enrollment. Before returning RESULT_OK, To identify the enrolling device, the backend gets the device ID and enterprise ID from the Pub/Sub provisioning notification. The device ID (which matches the GSF ID) is then sent by the require for setup app to the backend for validation. This identifier is also used to enforce enrollment limits based on the enterprise license count. The Issue: Up to Android 14, retrieving the GSF ID was possible. However, in Android 15, it now returns null. Question: Is there an alternative identifier that can be used to identify the enrolling device—one that the backend can retrieve and that the setup app can also access during enrollment? Below is the information we receive from Pub/Sub when a device is enrolled: { "name": [*Hidden for privacy reasons] "managementMode": "PROFILE_OWNER", "state": "PROVISIONING", "enrollmentTime": "2025-04-04T06:17:02.751Z", "lastPolicySyncTime": "2025-04-04T06:17:02.817Z", "softwareInfo": { "androidVersion": "15", "androidDevicePolicyVersionCode": 10323580, "androidDevicePolicyVersionName": "128.32.3 (10323580)", "androidBuildNumber": "AP3A.240905.015.A2", "deviceKernelVersion": "5.15.149-android13-8-00010-gc2e0ba41ba85-ab12040008", "bootloaderVersion": "unknown", "androidBuildTime": "2025-03-11T13:26:50Z", "securityPatchLevel": "2025-03-01", "primaryLanguageCode": "en-IN", "deviceBuildSignature": "c9009d01ebf9f5d0302bc71b2fe9aa9a47a432bba17308a3111b75d7b2143456", "systemUpdateInfo": { "updateStatus": "UP_TO_DATE" } }, "hardwareInfo": { "brand": "Redmi", "hardware": "mt6835", "deviceBasebandVersion": "MOLY.NR17.R1.TC8.PR2.SP.V1.P51,MOLY.NR17.R1.TC8.PR2.SP.V1.P51", "manufacturer": "Xiaomi", "serialNumber": [*Hidden for privacy reasons] "model": "23124RN87I", "enterpriseSpecificId": [*Hidden for privacy reasons] }, "policyName": [*Hidden for privacy reasons] "memoryInfo": { "totalRam": "5865836544", "totalInternalStorage": "806965248" }, "userName": [*Hidden for privacy reasons] "enrollmentTokenName": [*Hidden for privacy reasons] "securityPosture": { }, "ownership": "PERSONALLY_OWNED" } *Updated by Community admin - removed due to privacy reasons 4 April
GSF ID not generated after device enrollment on Android 15
Hi everyone, We’re facing an issue with devices running Android 15 — after successfully enrolling them in our Android Enterprise setup (Device Owner / Fully Managed mode), the Google Services Framework (GSF) ID is not being generated. This issue did not occur on Android 13 or 14; the GSF ID was available immediately after enrollment. However, on Android 15, the GSF ID remains empty even after waiting and rebooting. We’ve already tried: Factory reset and re-enrollment Checking Google Play Services version Ensuring the device is connected to the internet Waiting for Play Store sync Despite that, the GSF ID is still missing. Could anyone confirm if there’s a known change in Android 15 related to GSF ID generation, or if additional permissions/configuration are required for enterprise-enrolled devices to obtain it? Any guidance or workaround would be greatly appreciated.
Google Play Console : delete an application, ID transaction
Hi everyone, I noticed that it is now possible to delete an application that has been unpublished for a long time, for example. When you click on delete application, you are asked for the transaction ID of the developer account and the package name. I have my transaction ID (which can be found on payments.google.com), but it is not in the same format as the examples given and is not recognised. Have you ever tried to delete an application? Have you also encountered a problem with this ID? Best regards, NB : The ID I have is in the format xxx.registration-xxx-xxx-xxx-xxx-xxx
Bug? G-board removes additional languages post BYOD Enrollment?
We noticed a strange behaviour, If G-board has additional languages added apart from English like Polish or German, post enrolling into a work profile, the additional languages disappear from the keyboard. I was able to reproduce with Intune, WorkspaceOne and even TestDPC app. This is true even if no Device Restrictions are applied. It seems like a bug. Has anyone else seen this issue?
