Forum Discussion

Level 1.6: Donut

2 years ago

Cannot reinstall Webapps after EMM migration

Hello community. I'm opening this post because a customer is experiencing an issue with private apps and webapps uninstalling and not reinstalling after a device migration from one EMM to another. ...

jasonbayton

Level 4.0: Ice Cream Sandwich

2 years ago

Sounds like an issue on Ivanti's side, but I can't say that with certainty. Lizzie are we aware of any webapp installation issues with migrated devices?

When you open the managed Google Play iFrame, you see your web applications created and looking fine there, yeah? Perhaps create a new one in there and target it fresh to the devices.

Lizzie

Google Community Manager

2 years ago

Thanks jasonbayton for mentioning me here.

Great to meet you mma_OCWS. I checked internally about what you are experiencing here and in the first instance we would recommend contacting your EMM (Ivanti) and checking this with them, as perhaps the webapps haven't created properly during the migration. Then take it from there.

If you could keep me posted that would be fantastic. I hope you get this sorted.

Thanks,

Lizzie