Managed configuration to Gboard has disappeared from MDM

Yes, other users (than us) at Soti Mobicontrol also reported this and first we haven't seen it ourselves, we now see this as well.

Just poked Emilie_B about it this morning. 

Maybe she or Lizzie can tell us something about it.

Thanks badams1 (great to see you in the community) and Moombas for the tag. 

We'll have a dig around to see if we can find out more and come back to you. As you are both on different EMMs this sounds like, as you say, directly related to gboard - so thanks for this. 

Lizzie

I've looked into this with EMM API Access.

"appRestrictionsSchema" is empty in the MGP-Response. Therefore, there's no information about managed configurations in Managed Google Play.

But I've decompiled the latest app and it seems like, that the managed configurations should be available in for the app.

Do they work with the latest version on the devices?

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"versionCode": 167919105, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "15.2.08.736047990-lite_release-x86_64", "versionCode": 165480380, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "15.2.08.736047990-lite_release-x86", "versionCode": 165480379, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "15.2.08.736047990-lite_release-arm64-v8a", "versionCode": 165480378, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "15.2.08.736047990-lite_release-armeabi-v7a", "versionCode": 165480377, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "15.2.08.736047990-release-x86_64", "versionCode": 165480336, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "15.2.08.736047990-release-x86", "versionCode": 165480335, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "15.2.08.736047990-release-arm64-v8a", "versionCode": 165480334, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "15.2.08.736047990-release-armeabi-v7a", "versionCode": 165480333, "track": "production", "targetSdkVersion": 35, "isProduction": true }, { "versionString": "14.2.09.629370537-release-x86_64", "versionCode": 143544276, "track": "production", "targetSdkVersion": 34, "isProduction": true }, { "versionString": "14.2.09.629370537-release-x86", "versionCode": 143544275, "track": "production", "targetSdkVersion": 34, "isProduction": true }, { "versionString": "14.2.09.629370537-release-arm64-v8a", "versionCode": 143544274, "track": "production", "targetSdkVersion": 34, "isProduction": true }, { "versionString": "14.2.09.629370537-release-armeabi-v7a", "versionCode": 143544273, "track": "production", "targetSdkVersion": 34, "isProduction": true }, { "versionString": 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Hey team, 

Just a quick update from me. I can see an open ticket for this that came in overnight. I've added our community thread/feedback on to this as well. But, based on what you have mentioned about your specific MDM/EMM, I imagine other tickets will be opened around this too. I'll keep a close eye on it as the engineering team investigate this further. 

It's great to hear your updates, so please do continue to share. Thanks so much for highlighting.

Lizzie

I've tested on our EMM too, and I can confirm that the managed configuration is not available for this app anymore, might be a bug but it's not available. The play store does not display the managed configuration icon for this app.

I can confirm that we have the same issue with the managed configuration for the GBoard app.
Our existing configuration is all messed up at the moment.

Hi to all of you!

We're experiencing the same issue both with Samsung Knox Manage than with Microsoft Intune and Omnissa Workspace ONE

For what I see on Knox Manage console, the pre-existing configurations still remains from the console side..

..while new assignations are not possibile..

It would be handy to understand if the pre-existing configurations are still up and running on devices

Hope it will be solved soon!

Stefano

Confirming I am seeing the same issue across numerous versions of SOTI MobiControl ranging from 15.x through 2025.1. I have not had any reports of existing configurations disappearing from devices already deployed however. Wild to think that Google could mess up Managed Configurations in one of their own apps. Hope this can be addressed quickly.

Hey everyone,

Thanks again for your updates here. As it's been a week or so, I just wanted to come back and say that this is still being reviewed by our engineering team. There is movement on the ticket, but I am still awaiting more updates around this. I'll continue to follow-up on this and come back.

Please do continue to keep me updated. 

Thank you,

Lizzie

Bump. I'm still seeing the same in Omnissa Workspace One.