Forum Discussion
GBoard - Suggestion Strip
Hey Magcho and mattdermody,
I hope you are both good. I'm just seeing this, after being OOO for the past week.
I've just had a look at the ticket and I just wanted to check if you have reported this with a bug report via your EMM? If so, would you mind sharing the ticket number with me (privately is absolutely fine).
The reason why this is important is that to troubleshoot this with gboard, we need to work out whether the potential issue here is a potential problem happening with the gboard setting once it's arrived on the device or potentially that the setting isn't being applied correctly before this etc. and different EMMs may process this differently.
Hope to hear from you soon and thanks in advance.
Lizzie
I do not have a case open with the EMM as it seemed to be an issue with Gboard specifically. This was evidenced by the fact that it was working perfectly fine previously in Gboard and it wasn't until an automatic push from Google Play to a new version did the previously working managed setting break. The suggestion strip was disabled properly on prior versions of Gboard and only started appearing again when Gboard was updated. I have even force uninstalled the upgraded Gboard to an older version packaged with the device firmware (v12.x) and that properly restored the desired adherence to the managed config setting to disable the suggestion strips. All of this seems to point to a bug with the Gboard app specifically and not an issue with the EMM and it's ability to apply managed configurations as far as I'm concerned.
The EMM is SOTI MobiControl if that helps.
Magcho what are you seeing this in?
I agree with mattdermody here. The managed configuration for the suggestion strip stopped working with the version 15 release of GBoard, didn't have any issues before this.
Our EMM is Workspace One.
