Forum Discussion

itsvk1922's avatar
itsvk1922
Level 1.5: Cupcake
2 months ago

Issue with Default Configuration Profile in Android Zero-Touch Portal

Hi Team,

We are facing an issue with the default configuration profile in the Android Zero-Touch (AZT) portal. We have set up a custom configuration profile as the default, but whenever our reseller adds a device in the AZT portal, the devices are getting assigned to the Enterprise Default Configuration Profile instead of our configured default profile.

At the moment, we are manually assigning the correct profiles in AZT, but this is creating additional effort and delays for our IT team and end users. We are unsure where this enterprise default profile is coming from and why it is overriding our custom default profile.

Could you please help us resolve this issue or provide guidance on why the enterprise default profile is taking precedence?

Also, do you have any recommendations other than unlinking the AZT portal from the Workspace ONE portal?

Thanks in advance for your support.

 

omnissa workspace one
Zero-touch

15 Replies

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    30 days ago

    Hi itsvk1922​,

     

    I hope you’re doing well! 

     

    I ran your query past our internal team and they explained that the profile named "Enterprise Default Configuration Profile" is a specific profile that is automatically generated and managed by your Workspace ONE console as part of its API integration with the Zero-Touch portal (more information is available here) 

     

    So, instead of creating and setting a default profile in the Zero-Touch portal, it works best if you configure the enrolment settings directly within the Workspace ONE console.

    These settings will then be automatically synchronised to that "Enterprise Default Configuration Profile".

     

    The Airwatch documentation recommends that in order to "update" the default configuration, the ZT account should be unlinked and linked again, then the default configuration applied will be the one set in the ZT Customer Portal at the moment of the linking. (here’s another useful link) 

     

    I hope this is helpful to both you and Michel​ 

     

    Please let me know if you need anything else or have questions 🙂

    Emilie

    • Michel's avatar
      Michel
      Level 4.0: Ice Cream Sandwich
      29 days ago

      So you need to update the config by disabling and enabling it? This does not help in convincing me its a good working solution. 

       

      Thanks for clarifying a bit Emilie! 

  • itsvk1922's avatar
    itsvk1922
    Level 1.5: Cupcake
    2 months ago

    Hi Emilie,

     

    We have raised a case with Omnissa regarding the AZT default configuration profile issue and are waiting for their response.

     

    Regards,

    Vk

     

     

    • Emilie_B's avatar
      Emilie_B
      Google Community Manager
      2 months ago

      Hi itsvk1922​ 

       

      Thank you for the update; hopefully, this gets sorted out soon 🤞

       

      Chat soon, 

      Emilie 

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    2 months ago

    Hi itsvk1922​ - hope you're well! 

     

    Just wanted to check in and see if you had reached out to Omnissa or if you still needed assistance. 

     

    Thanks, 

    Emilie 

  • Michel's avatar
    Michel
    Level 4.0: Ice Cream Sandwich
    2 months ago

    Hi,

     

    I agree with Kris​ , could it be that you have Intune setup as well? 

  • Kris's avatar
    Kris
    Level 2.2: Froyo
    2 months ago

    Hey,

     

    This sounds like the same issue as with Microsoft Intune: when you configure zero-touch enrollment in the EMM, the company's default profile is no longer applied and replaced by a default EMM configuration.
    However, Omnissa support may be willing to look into this!

     

    Kris

     

    • bjornt's avatar
      bjornt
      Level 1.6: Donut
      2 months ago

      Hi!

       

      I have this issue with intune and zero touch portal. Is there a solution to it?

      • Kris's avatar
        Kris
        Level 2.2: Froyo
        2 months ago

        Hey Bjornt

         

        With Microsoft Intune, The enrollment configuration must be done only in ZTE; you should not associate the account in Intune. If you have done this, you need to cancel what was done in Intune regarding Zero Touch enrollment.

        Have a good day

        Kris