Hi, We've been using a Managed Play Store Web App set to "Fullscreen" deployed to Samsung Galaxy Tabs using Knox / Intune for a couple of years now. Running in Corporate Dedicated / KIOSK mode Multi App (to have QuickSupport available as well). Recently we're seeing devices (a pattern emerges of this applying to all freshly rolled out devices, although we've seen it on ~5% of older devices as well) where the Web App doesn't open up in full screen mode anymore. No redirects are happening and all content is being loaded from the Web App URL (meaning no external calls). What should we chase next in troubleshooting?

Which browser are you using?If you use Edge, you could try Chrome as the default app. Then you could at least narrow down whether it's due to the app or the configuration.

Well, the solution that worked for me was that although all the settings looked the same, it was actually the Managed Google Play Web Apps configuration that was the culprit. I went to the Managed Google Play in Intune > Web Apps > Selected the Web App > Changed the display view from FULL SCREEN to STANDALONE > Saved > Sync. After Sync was completed, I changed the display to FULL SCREEN again and synced again. That showed FULL SCREEN on both the problematic tablet and the one with no issue.Hope this helps.

Thanks fdamore1984, yeah, that would be really helpful if you can share it. If it is on multiple EMMs, then I suppose it is more likely to be something on our end, but without more details it's tricky to say. I've had a quick look to see if we've had any other reports, but can't see any. The ticket from the a EMM partner though, just makes it slightly easier to troubleshoot - so it's a good first step. Thanks again for your help with this, hopefully we can learn a bit more on this soon. 🙂 Lizzie

Thank you very much for your help. We look forward to hearing from you. Wishing you a great weekend!

Hi Lizzie,Thank you for your support. I'm writing to inform you that we've submitted several bug reports through the partner support channel, and our findings are as follows:- The bug appears on Android 10, 12, 13, 14, and 15 devices.- The bug does NOT appear on Android 11 devices.- The bug persists even with the recent Chrome update to version 134.0.6998.136.The partner support ticket I'm referring to is thread::mEA2xFxLcUSjNhGd0naCVw4::We await your response. Thank you!

Managed Play Store Web App Fullscreen not working anymore | Android Enterprise Customer Community

Lizzie
Google Community Manager
2 months ago
Hey everyone,

Just a quick update to say I have managed to get a support ticket number from another member, so have now escalated this internally to see if we can get a clearer idea of what is happening here.

If you can keep me updated with your experience that would be fantastic and report anything else via your EMM.

Thanks so much,

Lizzie
- fdamore1984
  Level 2.0: Eclair
  28 days ago
  Hi Lizzie,
  
  Thank you for your support. I'm writing to inform you that we've submitted several bug reports through the partner support channel, and our findings are as follows:
  
  - The bug appears on Android 10, 12, 13, 14, and 15 devices.
  - The bug does NOT appear on Android 11 devices.
  - The bug persists even with the recent Chrome update to version 134.0.6998.136.
  
  The partner support ticket I'm referring to is thread::mEA2xFxLcUSjNhGd0naCVw4::
  
  We await your response. Thank you!
  - Lizzie
    Google Community Manager
    27 days ago
    Thanks so much fdamore1984, I've added this to the internal ticket I made. Hopefully we can get more insight into what is happening here.
    
    Thanks again, speak to you soon.
    
    Lizzie
Lizzie
Google Community Manager
26 days ago
Morning fdamore1984, troelsolsen, Timdavid, oscar23, Azee,

I hope you've had a good week. I was just speaking with another member who had this problem and they have now been able to resolve it by updating to the latest version of Chrome. I don't know if this is applicable to your setup, but wanted to highlight it in case this might help.

fdamore1984, I know you mentioned that you are on the latest version of chrome, but I think there might be a more recent version - would you mind taking a look to see if this is the case. If not, we still have the internal ticket open for this, so we can explore other options.

It would be great to hear how you get on. 🤞

Thanks,

Lizzie
- fdamore1984
  Level 2.0: Eclair
  26 days ago
  Hi Lizzie, thanks for your support! Currently, the Play Store isn't showing any further updates for Chrome (please note I'm in Italy). The version I have installed on the devices that are still having the problem is 134.0.6998.136.
  
  Just to remind you, on all the Android 11 devices we're using, the Web App is displayed correctly in full screen.
  
  On the other versions, however, when I try to open the web app, I'm redirected to Chrome which opens the specified link, and it doesn't go to full screen.
  - fdamore1984
    Level 2.0: Eclair
    20 days ago
    Hello Lizzie,
    
    Even with the latest version of Chrome from April 8th (135.0.7049.39), the problem persists and web apps in full screen are not displayed.
    
    Will this bug ever be resolved? Do you have any evidence that it does not occur on other devices with Android 15? Unfortunately, we are resigning ourselves to the fact that managed web apps are no longer available in full screen (which is quite a problem).
    
    We await your feedback, thank you!