Forum Discussion

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
2 years ago

Not able to print from Google Docs

Hi all,   we provided Google docs, sheets and slides to our devices. We set managed app config (allow of using printing api and usage without Google account). We noticed now that printing is poss...
Apps
Devices
Management
ReeceK's avatar
ReeceK
Former Community Manager
2 years ago

Hi Moombas 

 

Thanks for the update. 


Interesting, I will do some investigating on my side and see if it is a known issue. 

I will keep you up to date once I hear more. 

 

Thanks,
Reece

ReeceK's avatar
ReeceK
Former Community Manager
2 years ago

Hi Moombas 

 

Just to confirm, is the option just not appearing? and have you checked if Google Docs is on the latest version?. 

 

Thanks,
Reece

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    2 years ago

    Yes, the option is not appearing:

    Docs (missing):

    Sheets (working):

    Same device, same setup, same managed app config,...

     

    • ReeceK's avatar
      ReeceK
      Former Community Manager
      2 years ago

      Hey Moombas 

       

      Thank you for the update.  I have passed this onto my colleagues to look into for me. I should get a response in the upcoming days. 

       

      Thanks,

      Reece

      • ReeceK's avatar
        ReeceK
        Former Community Manager
        2 years ago

        Hi Moombas 

         

        We are verifying if there are any known issues in regards to printing via Google Docs. 

         

        Are you able to share the app config string you used and is the app config assigned to each of these applications within the application panel of your EMM?

         

        Thanks,

        Reece