Forum Discussion
Playstore empty after enrollment
Hello,
For the past two weeks, we have been experiencing issues during the enrollment of some of our devices. After enrollment, the Play Store is empty and no apps will install. This is a problem that has occurred before, and a fix was provided by Google (link). A case is currently open between our MDM vendor, Ivanti, and Google: link. (issue tracker 399818918)
Are other people experiencing this issue? Our vendor has indicated that at least one other customer is currently facing the same problem.
Best regards
The issue was due to a managed configuration of an app.
This managed configuration was pushed via API and contained a bundle array. In cases where one of the elements was of type "choice" or if one of the values was pushed as NULL, the configuration on the MDM would fail.
The workaround was to remove the distribution of the app’s configuration pending an update that removes the "choice" type, in order to unblock the Play Store loading on the devices.
However, further analysis between Ivanti and Google is still needed to understand why a failure in an app’s configuration can cause a general problem on the device.
5 Replies
Hello Flo,
There is an error on the first link,
Here is the corrected link (Sporadic problems with Managed Google Play after enrollment)
Regards
Batlac
Hello Flo
Thank you for flagging this issue on the community; it'll be useful to know if any other community member is experiencing the same issue.
I've not heard anything our end but, I'll pass this on to our internal team for their awareness (and in case they can help in some way!).
Can you keep us updated on how your ticket is progressing?
The issue was due to a managed configuration of an app.
This managed configuration was pushed via API and contained a bundle array. In cases where one of the elements was of type "choice" or if one of the values was pushed as NULL, the configuration on the MDM would fail.
The workaround was to remove the distribution of the app’s configuration pending an update that removes the "choice" type, in order to unblock the Play Store loading on the devices.
However, further analysis between Ivanti and Google is still needed to understand why a failure in an app’s configuration can cause a general problem on the device.Hello Flo and thank you so much for sharing your update with the community!
I'm sure Ivanti and Google are collaborating to understand what caused the issue; I've raised this with our team as well so, it's on their radar if anyone should report a similar experience.
Please keep us updated if anything new happens your end 🤔
