Forum Discussion

Prathik's avatar
Prathik
Level 2.0: Eclair
10 months ago

Application report not getting collected on Xiaomi mix fold devices

We have couple of users who have the Xiaomi Fold device and in the application report section of status report notifications we are only getting the android device policy app. None of the other appli...
Apps
Devices
Management
Emilie_B's avatar
Emilie_B
Google Community Manager
2 months ago

Hi Prathik​ - Happy Wednesday! 

 

I've heard back from the team and they've said the following: 

 

Based on the crash log from Xiaomi, this appears to be a bug within Google's Android Device Policy app (com.google.android.apps.work.clouddpc), not a simple configuration issue.

 

Unfortunately, we can't provide such advanced support through the community.

So, the official process for a bug of this nature would be for the OEM (Xiaomi) to contact Google directly through their established partner channels.

Xiaomi's engineering team needs to work with Google to resolve this issue in the core app.

 

I hope this helpful and provides more context :) 

Emilie 

Prathik's avatar
Prathik
Level 2.0: Eclair
2 months ago

Hi Emilie_B​,
Thank you for looking into it, I will ask the Xiaomi engineer to work with Google directly. But if the ADP team has acknowledged the issue, shouldn't they be looking into the fix. The issue has been impacting production for almost 8 months now.

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    2 months ago

    I understand totally Prathik​ 

     

    Let me see if there's anything else I can do to help! 

    I will keep you posted but it might be a few days before I have an update :) 

    • Emilie_B's avatar
      Emilie_B
      Google Community Manager
      2 months ago

      Morning Prathik​ - I've just sent you a DM as we need some further info!