Forum Discussion
Solved
unable to enroll zebra tc22 using zero touch and workspace one console
jasonbayton we are currently assigning devices in zero touch console by serial. They have a particular configuration tied to them using DPC extras so that when the device is turned on and connec...
In addition, do you know how the devices were uploaded to ZT? Have you any reason to suspect this wasn't done correctly? An incorrect model, manufacturers, SN, etc would upload but not pick up the ZT config.
Hi cmon092683 ,
please try following for the issuing device:
- goto the zero touch portal -> devices
- search for the snr
- remove the assigned configuration
- assign the relevant configuration again
- try re-enroll your device
If this works, something went wrong when the device was uploaded, we had a few devices with that issue in the past as well.
turns out the retail parting who loads the devices in the zero touch console enrolled it as the wrong model . once addressed it started working . Thank you for the reply on this !
