Forum Discussion

jasonbayton's avatar
jasonbayton
Level 4.1: Jelly Bean
2 months ago

I'd imagine their IT support won't be too helpful and it'll require local debugging either way. 

 

maheenrafat​ have you ever tried to set up a work profile before? Do you have app cloning enabled?

  • Moombas's avatar
    Moombas
    Level 4.4: KitKat
    2 months ago

    But that's their job and there can be enrollment restrictions enabled we don't know of.
    So, i would expect them to troubleshoot and if they don't get further reach out here or Intune.

    • jasonbayton's avatar
      jasonbayton
      Level 4.1: Jelly Bean
      2 months ago

      If "that's their job" meant anything, this place would be desolate 😂

      • Moombas's avatar
        Moombas
        Level 4.4: KitKat
        2 months ago

        I don't think so. It's terrifying if you look in MDM communities what kind of questions coming along from some admins 🤣

        So, i would expect admins to ask here as you can't expect from enduser to collect adb logs and so on for deep troubleshooting.

         

        Ofc, if its something easy (already another work profile present,...) glad to help even end users but most likely there are things they can't know but we would need to know to point to the issue by sure.