Forum Discussion
Reverting Play Store Layout After Using Collections in Intune
Hello,
We previously enabled the "Collections" feature in Managed Google Play, in Intune, to organize apps into categories. However, we would now like to revert to the default layout where all approved apps are visible in the Play store without needing to be added to a collection. We have fully managed Android devices.
Currently, apps that are not explicitly added to a collection do not appear in the Play Store which is causing confusion for our users. According to the Google support article here: https://support.google.com/googleplay/work/answer/9146438?hl=en It states: "Note: Creating a collection changes the Play Store layout type which requires that all apps must be added to a collection to be visible. Deleting collections does not automatically revert back to the basic layout. Contact your EMM to determine how to revert back to the basic Play Store layout in their solution."
The workaround currently is to add every single app into the collection but its easy to forget. I have also not been able to add more than one of our Managed Google Play webapps which makes them not visible to our users.
We contacted Microsoft/Intune support, and while they attempted to help, they ultimately referred us to Google Support. However, I haven’t found a direct way to contact Google about this—only this forum.
Has anyone else experienced this issue? Is there a known way to revert the Play Store layout back to the default view without using collections?
Thanks in advance!
1 Reply
If an EMM provider uses the EMM API, they can directly modify the store layout for the customer.
As far as I am aware, AMAPI does not currently offer this option. Microsoft would therefore have to open a ticket with Google for the customer with the OrgID so that the layout can be changed. At least that is the official way. For my taste, Microsoft too often refers customers directly to Google, because as an EMM vendor they are always the point of contact for support requests. On this topic, I can really understand if an EMM vendor doesn't want to open a Google ticket for every store layout change.
In the long term, I would see the topic as a feature request for the MGP Collections: Customize the StoreLayout yourself in the iFrame.
