Samsung Devices: Can't call from a personal app

Hi everyone

we received some reports from our users in the last couple of month that suddently the phone app on COPE devices (Samsung A-series) starts to show

"Can't call from a personal app" - Your organisation only allows you to make calls from work apps.

Workaround: Reboot the device.

For most of the reports this workaround has to take place once and the message is gone forever. A very small amount of devices starts to show this message again after a couple of weeks. Rebooting is resolving the issue again.

Any idea of how to prevent this? Even emergency calls are not possible if this error is appearing!

Does anyone else have seen this behavior? Raised a case with Samsung today.

Thanks!

Daniel

Apps

cope

Devices

Emilie_B
17 days ago
Hi weberda, Leank, rbzn, joe_g094 and clivinghouse (and welcome to the community!)

I've heard back from the team - they want to thank you for the detailed report and information you've provided.

They are aware of this behaviour affecting Samsung COPE devices, and they understand the concern, particularly regarding the impact on emergency calling functionality.

Google located the root cause and fixed the issue with Q3 build, per our tests, it is not reproducible on Pixel devices with the latest build.

Please check with your device manufacturer when they are planning to release a firmware update to comply with the latest AOSP build.
For more details on build versions, please check this link: https://source.android.com/docs/setup/reference/build-numbers#source-code-tags-and-builds

I want to thank you for your collaboration and patience - much appreciated 😌

I hope this is helpful - please let us know how you all get on and if you need anything else from us!

Thanks again,

Emilie