Forum Discussion

Alex_Muc's avatar
Alex_Muc
Level 2.3: Gingerbread
4 months ago
Solved

Sporadic problems with Managed Google Play after enrollment

Hi!

 

We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help.

 

Symptoms

  • Empty collection in Managed Google Play
  • Spaceship error, because supposedly no apps were made available
  • Installation commands from the UEM did not work in some cases
  • Apps assigned in UEM cannot be found in Play

I was only able to reproduce the problem in one of 3 attempts. A few automatic app installations worked for me. However, it was not possible to search for the apps manually.

 

Restarting the device and then waiting a while seems to help. However, a colleague had a strange error in Managed Google Play after a restart when he tried to install an app manually.

"The item you want to buy could not be found."

However, it is not a purchased app or an app with in-app purchases.

 

 

Is anyone else currently having problems with Managed Google Play?

 

  • Lizzie's avatar
    Lizzie
    15 days ago

    Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,

     

    Me again! 😀

     

    Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please? 

     

    Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

     

     Fingers crossed this is all working for you now. Looking forward to hearing your feedback. 

     

    Thanks again,
    Lizzie

  • jeremy's avatar
    jeremy
    Level 3.0: Honeycomb
    4 months ago

    There was a confirmed issue last week with the Play Store, but for us it was fixed around the end of the week.

    Can you still reproduce these issues?

    • Alex_Muc's avatar
      Alex_Muc
      Level 2.3: Gingerbread
      4 months ago

      I was able to reproduce the problem at least on Friday afternoon. I'll check again tomorrow to see if the problem still exists. 😃

  • Flo's avatar
    Flo
    Level 2.0: Eclair
    4 months ago

    Hi,

     

    We encounter the same issues after enrollment : 

    • Spaceship error, because supposedly no apps were made available
    • Apps assigned in UEM cannot be found in Play

     

    We have an open case with Ivanti