Forum Discussion
Sporadic problems with Managed Google Play after enrollment
Hi!
We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help.
Symptoms
- Empty collection in Managed Google Play
- Spaceship error, because supposedly no apps were made available
- Installation commands from the UEM did not work in some cases
- Apps assigned in UEM cannot be found in Play
I was only able to reproduce the problem in one of 3 attempts. A few automatic app installations worked for me. However, it was not possible to search for the apps manually.
Restarting the device and then waiting a while seems to help. However, a colleague had a strange error in Managed Google Play after a restart when he tried to install an app manually.
"The item you want to buy could not be found."
However, it is not a purchased app or an app with in-app purchases.
Is anyone else currently having problems with Managed Google Play?
Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,
Me again! 😀
Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please?
Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩
Fingers crossed this is all working for you now. Looking forward to hearing your feedback.
Thanks again,
Lizzie
Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,
Me again! 😀
Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please?
Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩
Fingers crossed this is all working for you now. Looking forward to hearing your feedback.
Thanks again,
Lizzie
