Forum Discussion

ROVI's avatar
ROVI
Level 1.5: Cupcake
7 months ago
Solved

The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts (only numbers appear, without contact names).

By default, Samsung phones use the rich Google Messages application, as well as Textra, which are both impacted. This issue does not occur with Samsung's SMS application. We have tested on our side (Orange), and business contacts and numbers are displayed on the personal part. We have also tested with the customer, but it works randomly.

Please take the necessary action.

  • Lizzie's avatar
    Lizzie
    2 months ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 months ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

    • weberda's avatar
      weberda
      Level 2.0: Eclair
      2 months ago

      Hi Lizzie 

       

      sounds good, thank you.

       

      Do you have a version number for the fix?

       

      My Pixel 8 Pro is currently on "messages.android_20250304_00_RC01.phone.openbeta_dynamic" updated 07th March.

       

      Have to check my test devices for a stable release version name to compare...

       

      Br,

      Daniel

      • sbowlestx's avatar
        sbowlestx
        Level 1.6: Donut
        2 months ago

        Here is what I have.

         

        version messages.android_20250225_00_RC03.phone_dynamic
        com.google.android.apps.messaging

  • sbowlestx's avatar
    sbowlestx
    Level 1.6: Donut
    2 months ago

    I applied the update last night and it worked immediately.  Fingers crossed it stays.  Thank you for the update!