Forum Discussion
Unable to Add Work Profile on HONOR Magic V5 for Microsoft Intune Enrollment
Dear Android Enterprise Support Team,
I am experiencing an issue while attempting to enroll my HONOR Magic V5 device into Microsoft Intune for device management. I just bought the device one week ago, but when I try to add a work profile, I receive the following error message:
"Can't add work profile. A work profile can't be added to this HONOR Magic V5. If you have questions, contact your IT admin."
This issue is preventing me from completing the enrollment process required by my organization. I have already consulted with my company’s global IT support team, and they confirmed that there is no alternative solution on our side. The only way to resolve this issue is for HONOR to make the HONOR Magic V5 compatible with the Microsoft Intune application and Android Enterprise work profile enrollment.
Device Details:
Model: HONOR Magic V5
OS Version: Magic OS 9.0.1
Android version: 15
Model: MBH-N49
Error Screenshot: attached as below
Could you please advise if this device supports Android Enterprise work profiles or if there are any compatibility limitations? If there is a workaround or firmware update required, kindly provide guidance.
Your prompt assistance would be greatly appreciated as this is impacting my ability to comply with company security policies.
2 Replies
Hello SyafiqRafi and welcome to the Customer Community!
Can I ask if you've raised a ticket with InTune already? Or have you contacted your IT admin?
If so, it would be good to know what they've said so we can check how we can best help you.
Many thanks,
Emilie
MagicOS isn't an Android with Google play services (or google mobility services) as far as I know. Its an OS build by HONOR based on AOSP.
For Intune Android Enterprise enrollment you need a device with Google services. To make this device work with Intune, IT should configure Android AOSP profiles in Intune.
