Forum Discussion

Sammy's avatar
Sammy
Level 1.6: Donut
2 years ago
Solved

Device enrolled in different company

Hello, is there a way to claim ownership of a device who's been probably registered manually with a number inversion? The device was sourced directly from the manufacturer and we do have all the pape...
  • Sammy's avatar
    Sammy
    2 years ago

    Hello Lizzie, yes we do have access to the portal. On the new portal the 'Feedback' is quite discreet. Thank you, upon your suggestion I looked again and send the request.  

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Thanks jeremy and Moombas for your help here and hello Sammy, nice to meet you. 

 

I wonder have you got access to the Partner Portal, as you mention you are a reseller? If so, I would recommend opening a ticket that way. It's also good you are speaking directly with the manufacturer too. I think the combination of these approaches should hopefully get you this sorted. Let me know if you don't have access to the Partner Portal though. 

 

It would be great to hear how you get on.

 

Thank you,

Lizzie

Sammy's avatar
Sammy
Level 1.6: Donut
2 years ago

Hello Lizzie, yes we do have access to the portal. On the new portal the 'Feedback' is quite discreet. Thank you, upon your suggestion I looked again and send the request.