Forum Discussion

Krystina's avatar
Krystina
Level 1.5: Cupcake
2 years ago

Google Deleted Account that Links Managed Play Store

Hello all,   We're facing an issue with our Intune/Managed Google Play connector. Google has deleted the account set up specifically to connect to our Managed Google Play instance in Intune. This h...
sgulbr's avatar
sgulbr
Level 1.5: Cupcake
2 years ago

hi Lizzie ! A little late to the party here, but we are experiencing the same thing. Suddenly our account linked between Intune and Managed Play have ended up in the deleted category. I saw it happened two days ago, and i hope its possible to recover it. I have been through all the steps listed on the recovery section, but i end up with the same message as others have already mentioned,  "Google doesn't provide another way to sign in to this account".

An email was sent to the recovery e-mail adress notifying about the deletion, but i cant see how this recovery e-mail account can actually help me in getting the deleted account recovered. 

 

Any help at all would be greately appreciated

 

 

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Hello sgulbr,

 

Nice to meet you. I've just sent you a direct message to your community inbox. 

 

Hope to speak with you soon.

 

Thank you,

Lizzie

  • cdeguire's avatar
    cdeguire
    Level 1.5: Cupcake
    2 years ago

    Hi Lizzie ,

     

    We are also experiencing this same issue on 3 separate instances that were all built at the same time.  We reached out to Microsoft and they stated this has to be resolved here to move the account to a new linked account.  Any help would be appreciated.  Thanks!

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 years ago

      Hello cdeguire,

       

      Just to mention I sent you a direct message via your community inbox yesterday. 

       

      Hope to speak with you soon.

      Thanks,

      Lizzie