Google Messages App: SMS to shortcode not able to send
Our Provider (Vodafone Germany) is using a SMS shortcode number to be able to order an upgrade on dataplans by sms. Once the monthly contract plan (e.g. 1 GB) have been used users will receive a sms from 70997 to inform that you can answer the SMS with "1" or "2" to restore your data connectivity. We ran into the issue that the Google Messages app seems to have some sort of bug with sending SMS to this kind of shortcode number as it alway says "Not sent" in red error text. Provider tech support told me that the Google messages app is prefixing the number with "49" resulting in a wrong / unknown number (4970997). They cannot fix that from their side as the issue is within Google messages app and asked me to install a 3rd party messages app.... *ugly* Is this something I can request to investigate from here? I will also create a case with Samsung tech support as we are mainly using Samsung devices as our corp. device fleet. Thank you! Kind Regards Daniel
In-house app is not being distributed to a specific device
Hello, I am facing an error for a several months in the MC33ax from Zebra. I have an in-house app that was uploaded to Play Console, to be further linked to Microsoft Intune. The MDM is managing corporate devices by providing the app to many ones, as MC94, MC93 and MC33ax. However, everything works fine for 93 and 94, I can see the app in the Play Store, which is not happening to 33ax. In the Google Play Console, it seems that MC33ax is not part of the device catalog. Zebra support said something about reaching out GooglePlay Developer support to add the part number, and they said I should contact Android Enterprise. Is there someone able to provide assistance? Thank you in advance, Regards,
How do we see apps whose work profile consumes battery?
Hello, We have Android phones included in MDM. I want to see the apps that drain the battery. The personal profile shows the apps that drain the battery. The applications in the job profile are not showing up. Is there any way to view this in detail?
Reverting Play Store Layout After Using Collections in Intune
Hello, We previously enabled the "Collections" feature in Managed Google Play, in Intune, to organize apps into categories. However, we would now like to revert to the default layout where all approved apps are visible in the Play store without needing to be added to a collection. We have fully managed Android devices. Currently, apps that are not explicitly added to a collection do not appear in the Play Store which is causing confusion for our users. According to the Google support article here: https://support.google.com/googleplay/work/answer/9146438?hl=en It states: "Note: Creating a collection changes the Play Store layout type which requires that all apps must be added to a collection to be visible. Deleting collections does not automatically revert back to the basic layout. Contact your EMM to determine how to revert back to the basic Play Store layout in their solution." The workaround currently is to add every single app into the collection but its easy to forget. I have also not been able to add more than one of our Managed Google Play webapps which makes them not visible to our users. We contacted Microsoft/Intune support, and while they attempted to help, they ultimately referred us to Google Support. However, I haven’t found a direct way to contact Google about this—only this forum. Has anyone else experienced this issue? Is there a known way to revert the Play Store layout back to the default view without using collections? Thanks in advance!
Can't add a new private app to a Collection in Managed Google Play Store (Intune)
Hello, i've recently published a new private app to our Managed play Store through the iFrame in Intune. I can assign the app now, install it and search for it on the Work Profile Play Store on my phone but i can't find the app when i want to add it to a collection. We have a few similar private apps already published and these work fine. It is only the most recent one i can't find in the collections. Is there another Sync i am missing or is it a problem with our Managed Play Store? Thanks for the help. BR SebUsing paid apps in corporate environments
Hi all, I'm just wandering about using paid apps on work devices and wanted to know how others here are working with paid apps. Another brand I shall not name makes it possible to purchase apps via a portal and then deploy those apps to your end users. But Google / Managed Google play does not offer such a solution. It makes it difficult to deploy paid apps. While most apps offer license options outside the playstore, not all of them do. How do people on the community deploy paid apps that need to be purchased through the playstore? As said before, just wandering what solutions people use to better advise our customers in such cases. I don't get this question a lot, but every few weeks it pops up somewhere (mainly because we also provide services on the dark side hardware). I'm aware that this has been mentioned a few years ago on this community, but just seeing if this have evolved. Distributing Paid Apps | Android Enterprise Customer Community - 653 Thanks! Michel
Intune Managed Google Play Store Risk
Wondering if anyone has come across a way to restore an "app collection" in the Managed Google Play Store? I would like to be able to take a back up and restore the collection should it be deleted in error. On a shared tenant basis and having only 1 account for the MGPS is something we need to have steps in place for.
Issue with Copy/Paste Restriction in Intune MDM on Android Devices (Clipboard Editor Interaction)
Hi all, I’m currently experiencing an issue while setting up Intune MDM on Android devices related to restricting copy and paste to unmanaged apps. Specifically, the issue occurs when users copy text from the Teams app and try to paste within teams app. Here's what happens: After copying text, a message "Your organisation's data cannot be pasted here" immediately appears in the clipboard hud. The copied data seems blocked from being viewed, as the error message appears even before a paste attempt. Despite this, users can manually paste the copied content by long-pressing or selecting "Paste" from the text box. However, when trying to use the "paste from clipboard" feature, the warning message above is pasted instead of the copied content. We’ve set the Intune policy to allow copy/paste within managed apps, but the clipboard interaction seems to be problematic, especially with Gboard. It appears that Gboard, possibly due to Android 13 and 14’s Clipboard Editor, is treated as an unmanaged app, causing Intune’s data protection policies to block its access to the clipboard in a read-only state. Just to clarify: I want users to be able to copy and paste txt within managed apps only. So the allowed behavior of pasting with long press is fine, but I want to get rid of the block that we're getting. Here’s what we’ve tried: Added various exclusions to the Intune policy, including Gboard, Clipboard Editor, and other related apps (full list below), but the issue persists. Testing different configurations hasn’t led to a final solution, and there seems to be limited documentation specifically addressing this clipboard component in relation to Intune's data policies. We’ve escalated the issue internally but wanted to see if anyone in the community has encountered a similar problem or found a solution. Here’s the list of exclusions we’ve already added to the policy: Clipboard: com.android.clipboard SMS: com.google.android.apps.messaging SMS: com.android.mms SMS: com.samsung.android.messaging Native phone app: com.android.phone Google Play Store: com.android.vending Android system settings: com.android.providers.settings Android system settings: com.android.settings Google Maps: com.google.android.apps.maps Gboard: com.google.android.inputmethod.english Samsung: com.sec.android.inputmethod Gboard: com.google.android.inputmethod.latin Gboard: com.google.android.apps.inputmethod.hindi Gboard: com.google.android.inputmethod.pinyin Gboard: com.google.android.inputmethod.japanese Gboard: com.google.android.inputmethod.korean Gboard: com.google.android.apps.handwriting.ime Gboard: com.google.android.googlequicksearchbox Gboard: com.samsung.android.svoiceime Gboard: com.samsung.android.honeyboard Gboard: com.android.inputmethod.latin Teams app: com.microsoft.teams Any insights or suggestions would be greatly appreciated! This is my first time posting so apologies if this is the wrong space.
AE managed apps are not auto installed on devices after device enrollment
Hello, We manage Android mobile devices with an Ivanti MobileIron MDM. For the past few days, we have been experiencing issues with forced installations—they are no longer being pushed to our devices (silent install). Ivanti has indicated that Google support tickets have been opened. Bug referenced at Ivanti: It shows gms complaining about bad authentication in bugreport: [RequestTokenManager] getToken() -> BAD_AUTHENTICATION. App: com.google.android.gms, Service: oauth2:https://www.googleapis.com/auth/experimentsandconfigs Current understand of possible cause is that when issue occurs, google play account failed to got authenticated and re-auth could not recover it properly in time. Resolution We have several tickets open with google for now, and working with google on this issue. Google ticket number: 399818918 398768257 395681748 393388830 Google is rolling out a backend fix. Do you perhaps have more information about the issue and/or its resolution ? Are other people affected ? Thank you in advance for your help :) Adam
